WRONGLY CHARGED FOR DATA USE

New Straits Times - - News -

A PEN­SIONER, who is stay­ing alone, was shocked to see his mo­bile phone bill shoot up within 30 min­utes re­cently.

Upon check­ing, TARUN learned that an ad­di­tional RM209 was charged for data us­age be­tween mid­night and 12.30am.

“I have not sub­scribed to any data plan nor do I use a data plan,” he said, adding that he was sleep­ing alone dur­ing the pe­riod.

TARUN said within half an hour, he was wrongly charged for a data plan that he did not even sub­scribe to.

“How could they charge me that much within 30 min­utes? There is no one else liv­ing in my house.”

TARUN told Actionline that al­though he tried ex­plain­ing to the ser­vice provider, they in­sisted that he set­tled the amount in full.

“This is day­light rob­bery since I have not even touched my phone.

“I am a se­nior cit­i­zen and a pen­sioner.

“I can­not af­ford to pay such a large amount. Be­sides, I did not use the phone,” he as­serted. When con­tacted, TARUN said the amount had been re­funded.

“Im­me­di­ately af­ter the mat­ter was brought to the at­ten­tion of Actionline, the to­tal amount was cred­ited into my ac­count,” he said.

The ser­vice provider thanked TARUN and Actionline, and said the mat­ter had been re­solved.

“The com­pany has taken the nec­es­sary steps to re­solve the mat­ter and has in­formed the cus­tomer ac­cord­ingly,” it said.

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