‘Seam­less end-to-end jour­ney for cus­tomers un­der way’

New Straits Times - - Business -

KUALA LUMPUR: Malaysia Air­ports Hold­ings Bhd (MAHB) is dig­i­tal­is­ing its lo­cal air­ports un­der the Air­ports 4.0 Vi­sion.

It was de­signed to cre­ate an in­te­grated seam­less end-to-end jour­ney for the cus­tomers, said MAHB chief strat­egy of­fi­cer Azli Mo­hamed.

He said MAHB had formed a big data an­a­lyt­ics through an 18-month jour­ney, while iden­ti­fy­ing po­ten­tial tools to en­hance its op­er­a­tional ef­fi­ciency and pro­duc­tiv­ity.

“We have part­nered with an ap­pli­ca­tion soft­ware provider, SAP, for the next phase of MAHB’s dig­i­tal trans­for­ma­tion,” said Azli af­ter the Asian In­no­va­tors Sum­mit 2017, here, yes­ter­day.

Azli said the dig­i­tal trans­for­ma­tion al­lowed the air­port op­er­a­tor to im­prove op­er­a­tional pro­cesses, man­age rev­enue leak­ages and han­dle as­set man­age­ment.

“We are now fo­cus­ing on KLIA (Kuala Lumpur In­ter­na­tional Air­port) and klia2 Kuala Lumpur In­ter­na­tional Air­port 2) in bring­ing down costs,” he said.

MAHB op­er­ates 39 air­ports that vary in terms of sizes and ca­pa­bil­i­ties na­tion­wide. Ay­isy Yu­sof

Malaysia Air­ports Hold­ings Bhd chief strat­egy of­fi­cer

Azli Mo­hamed says it has part­nered with soft­ware provider SAP

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