SUZU Malaysia has established a new flagship after-sales facility in Shah Alam,Selangor offering a n ew levelof proficien cy an d faster turn-around times.
The new Isuzu Service Center (ISC)is operated in partnership with Automotive Corporation Malaysia (ACM),a subsidiary of DRB-H icom,and is located on Jalan Padan g Jawa.
The new facility willbe managed by a team of Japanese technical representatives from Isuzu Motors Ltd,Japan while being supported by technicians having Isuzu’s i-Mec certification.
One of the key objectives of the ISC is to provide a q uicker turnaround time of vehicles being serviced to help cut vehicle downtimes with its 16 work bays an d highly trained staff.
By strategically locating the ISC in the centralregion close to the confluence of the major highway network and the logistics gateway to the country’s premier port,the facility is particularly suited to serve long-haultrucks as they ply the backbone of the country.
The two-acre facility willbe fully eq uipped by the third q uarter of this year and willfeature high-capacity hoists capable of raising medium and heavy-duty trucks.
The facility is currently able to help calibrate brakes,test exhaust emission s,provide tyre align men t an d wheelbalan cin g to help prepare commercialvehicles for Puspakom inspection.
Additionally,it willalso have a spectrum of proprietary diagnostic eq uipment to troubleshoot or tune the latest range of Isuzu vehicles that feature powerfuland efficient commonrailengines.
“With over 10,000 new Isuzu vehicles being registered every year in Malaysia,we hope that the ISC willbe able to offer additional support to our dealer network and growing customer base by offering efficient and meticulous after-sales service” said Isuzu Malaysia CEO Kenji Matsuoka.
The ISC is open from Monday to Friday,8.30am to 5.30pm,as well as on Saturday from 8.30am to 5pm and also houses a 24-hour Isuzu Dr.Mobile breakdown service and can be contacted via its hotline at 1-800-88-8000.
Isuzu flagship after-sales facility is ready for action.