From Rayani Air

> Cus­tomers told to seek charge­back from card is­su­ing banks be­fore Oct 13


PETALING JAYA: Rayani Air cus­tomers can claim re­funds from their re­spec­tive credit or debit card is­su­ing banks be­fore Oct 13.

The Malaysian Avi­a­tion Com­mis­sion (Mavcom) has ad­vised Rayani Air’s cus­tomers who have pur­chased tick­ets us­ing credit or debit cards but were not able to fly fol­low­ing Rayani Air’s ces­sa­tion of op­er­a­tions, to ini­ti­ate a charge­back re­quest.

Mavcom said it had dis­cus­sions with Bank Ne­gara Malaysia and other rel­e­vant par­ties to iden­tify av­enues to re­cover the losses for Rayani Air cus­tomers.

It said in a state­ment that some of the af­fected cus­tomers have man­aged to do so.

The charge­back mech­a­nism ex­ists pri­mar­ily for con­sumer pro­tec­tion, and a con­sumer may ini­ti­ate a charge­back by con­tact­ing their is­su­ing bank re­gard­ing one or more debit items on their state­ment.

“The charge­back process is be­tween the af­fected cus­tomers and the banks di­rectly and all en­quiries are to be made di­rectly to their credit or debit card is­su­ing banks un­der the cat­e­gory of “ser­vices not re­ceived” or a sim­i­lar cat­e­gory.

“Cus­tomers may also be re­quired to sub­mit the nec­es­sary doc­u­ments to the banks to fa­cil­i­tate the charge­back process,” Mavcom said.

The com­mis­sion said it may take be­tween 90 and 120 days to process the charge­back by the is­su­ing banks.

Mavcom said if cus­tomers face dif­fi­cul­ties with their re­spec­tive is­su­ing banks, they may con­tact the com­mis­sion at or 03 2772 0677 from Mon­day to Fri­day.

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