Mother sues air­line over son mix-up

The Sun (Malaysia) - - NEWS WITHOUT BORDERS -

WASHINGTON: Trav­ellers are used to lost lug­gage, book­ing er­rors and on-board de­lays – but now an Amer­i­can air­line is be­ing sued for mix­ing up two chil­dren and send­ing them to the wrong cities.

One of the boys’ moth­ers has filed a law­suit against JetBlue Air­ways for the mis­take, say­ing she suf­fered “great emo­tional dis­tress, ex­treme fear, hor­ror, men­tal shock, men­tal an­guish and psy­cho­log­i­cal trauma”.

Mari­bel Martinez said she was shocked when her five-year-old son, Andy Martinez, failed to turn up at John F. Kennedy in­ter­na­tional air­port in New York as she waited to meet him on Aug 17. Her son had in­stead been put on a flight to Lo­gan air­port in Bos­ton, Mas­sachusetts – 356km away.

To make mat­ters worse, JetBlue staff es­corted Andy to a woman he had never seen be­fore, hav­ing told him he was be­ing re­united with his mother.

Mean­while, an­other boy who was sup­posed to be fly­ing to Bos­ton had been put on the flight to New York that Andy was meant to be on.

He was pre­sented to Martinez at the air­port as her son, lead­ing her to in­form air­line staff that she had never seen the boy be­fore.

The boy had even been given Andy’s pass­port to travel with.

Both Andy and the other boy, who has not been named, were fly­ing from Cibao in­ter­na­tional air­port in the Do­mini­can Repub­lic.

It took three hours for JetBlue to sort out what had hap­pened and al­low Andy and his mother to speak to each other on the phone.

Martinez said at the time she thought he had been kid­napped and that she would never see him again. – The In­de­pen­dent

Newspapers in English

Newspapers from Malaysia

© PressReader. All rights reserved.