Samsung offers upgrade option for Note 7 customers in S. Korea
SEOUL: Samsung Electronics is offering an upgrade programme option to Galaxy Note 7 customers in South Korea who trade in their recalled device for a Galaxy S7 phone, marking its latest attempt to retain customers.
In a statement yesterday, Samsung said customers who trade in their Note 7 phone for either a flat-screen or curved-screen version of the Galaxy S7 can trade up for a Galaxy S8 or Note 8 smartphone launching next year through an upgrade programme.
The world’s top smartphone maker permanently ended Note 7 sales due to continued reports of fire from the flagship device. In addition to offering refunds or exchanges for a Galaxy S7 smartphone, Samsung has already offered financial incentives amounting to 100,000 won (RM368.25) to affected customers in South Korea.
Users in the upgrade programme will need to pay only half the price of a Galaxy S7 device, rather than the full amount, before exchanging to the S8 or Note 8, Samsung said.
In offering the Note 8 upgrade option, Samsung indirectly reinforced previous statements that the Note series will not be discontinued. The company said the availability of such a programme in other markets will be dependent on the situation in each country. It did not elaborate.
Samsung has stepped up marketing and promotion for its Galaxy S smartphones to try to make up for some of the lost sales. The Note 7’s collapse is already costing Samsung 5.4 billion won (RM20 million) in operating profit between the third quarter of this year and the first quarter of 2017.
Some analysts say Samsung will need to offer incentives to affected customers as part of their efforts to limit long-term damage to its brand and reputation from the Note 7’s failure.
The South Korean firm is facing legal challenges from customers, as well. Harvest Law, a domestic law firm, said yesterday one of its lawyers, Peter Young-yeel Ko, and 526 others have filed a lawsuit in a South Korean court against Samsung seeking compensation of 500,000 won per person. Samsung did not immediately comment on the suit.
The firm is also facing a proposed class action lawsuit from three Galaxy Note 7 customers in the US. – Reuters