Re­funds for de­layed LRT com­muters

The Sun (Malaysia) - - NEWS WITHOUT BORDERS -

KUALA LUMPUR: Com­muters who can­not pro­ceed with their jour­ney af­ter ex­pe­ri­enc­ing LRT and Mono­rail de­lays ex­ceed­ing 15 min­utes can claim a re­fund.

How­ever, the right to claim will be void if the pas­sen­ger can still con­tinue his jour­ney by tak­ing other LRT ser­vices.

“The re­turn fare will be in the form of a free coupon for a oneway trip and is only valid for five days from the date of is­sue,” said a state­ment from Prasarana Group Cor­po­rate Com­mu­ni­ca­tions and Strate­gic Mar­ket­ing Depart­ment.

It is­sued the state­ment fol­low­ing a re­ply by Min­is­ter in the Prime Min­is­ter’s Depart­ment Datuk Nancy Shukri in the De­wan Rakyat yes­ter­day on the de­lays of LRT and Mono­rail ser­vices.

Datuk Koh Nai Kwong (BNAlor Ga­jah) wanted to know whether there was a sys­tem of com­pen­sa­tion for pas­sen­gers of pub­lic trans­port as im­ple­mented in the United King­dom and Ja­pan for trans­porta­tion which did not meet the sched­ule.

In her writ­ten re­ply, Nancy said the pol­icy prac­tised by Prasarana was for de­lays ex­ceed­ing 15 min­utes, and pas­sen­gers could claim the fare or ob­tain a coupon for the jour­ney the next day.

“The same pol­icy is ex­pected to be adopted on MRT routes which will start op­er­a­tions at the end of this year.” – Ber­nama

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