Refunds for delayed LRT commuters
KUALA LUMPUR: Commuters who cannot proceed with their journey after experiencing LRT and Monorail delays exceeding 15 minutes can claim a refund.
However, the right to claim will be void if the passenger can still continue his journey by taking other LRT services.
“The return fare will be in the form of a free coupon for a oneway trip and is only valid for five days from the date of issue,” said a statement from Prasarana Group Corporate Communications and Strategic Marketing Department.
It issued the statement following a reply by Minister in the Prime Minister’s Department Datuk Nancy Shukri in the Dewan Rakyat yesterday on the delays of LRT and Monorail services.
Datuk Koh Nai Kwong (BNAlor Gajah) wanted to know whether there was a system of compensation for passengers of public transport as implemented in the United Kingdom and Japan for transportation which did not meet the schedule.
In her written reply, Nancy said the policy practised by Prasarana was for delays exceeding 15 minutes, and passengers could claim the fare or obtain a coupon for the journey the next day.
“The same policy is expected to be adopted on MRT routes which will start operations at the end of this year.” – Bernama