Grab flasher night­mare

> Woman claims driver ex­posed pri­vate parts dur­ing ride


KUALA LUMPUR: A rou­tine ride to the mall us­ing the Grab e-hail­ing ser­vice turned into a night­mare for a female pas­sen­ger yes­ter­day as her driver al­legedly flashed his gen­i­tals to her dur­ing the trip.

The pas­sen­ger, known only as evonne127 on Twit­ter, told of her trau­matic ex­pe­ri­ence in a se­ries of tweets, de­tail­ing how she got a “creepy vibe” with the driver’s slip­shod dress­ing of just a sin­glet and run­ning shorts.

She re­called how the driver had asked her per­sonal ques­tions and when they reached the high­way, he ex­posed his pri­vate parts to her.

She said that the GrabHitch driver had kept cat­call­ing and “whistling” at her while she pre­tended not to lis­ten to him and looked at her phone.

When she got out of the car, she im­me­di­ately called Grab, only to be told to send an email as the Grab per­son­nel did not know how to han­dle the sit­u­a­tion.

“Such ac­tion is not tol­er­ated on our plat­form and we are ter­ri­bly sorry for this hor­ri­ble ex­pe­ri­ence,” said Grab in a state­ment.

“The safety of all our pas­sen­gers is of great im­por­tance to us and we do not take any­thing that can po­ten­tially jeop­ar­dise their safety and their ride ex­pe­ri­ence lightly.

“Specif­i­cally for GrabHitch pas­sen­gers, they can also have the op­tion of se­lect­ing same gen­der drivers,” Grab Malaysia Coun­try Head Jay­gan Fu said in a state­ment yes­ter­day.

GrabHitch is a ser­vice where users can hitch a ride with pri­vate drivers who are go­ing the same way, for a small fee.

Fu added that Grab has re­moved the of­fend­ing driver from its plat­form.

“We would like to en­cour­age our pas­sen­gers to ex­er­cise their rights to safe trans­port and reach out to us should they come across any sim­i­lar sit­u­a­tion so we can in­ter­vene and take the nec­es­sary ac­tion,” Fu said, adding that the driver had just signed on to the GrabHitch plat­form for one week be­fore the in­ci­dent.

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