Telcos must offer critical info
> Move will allow subscribers to select best option on post and pre-paid services
JOHOR BARU: All telecommunication service providers must have a Critical Information Summary (CIS) for consumers.
The CIS will provide consumers with clear information about products, plans and services to enable them to easily compare what is being offered for both postpaid and pre-paid services.
Communications and Multimedia Consumer Forum of Malaysia (CFM) director Ahmad Izham Khairuddin said the CIS will be implemented by the middle of next year with the aim of providing consumers all the basic information they require when taking up a particular plan.
“Consumers can also have the liberty of doing comparisons with other plans which are being offered by telecommunication service providers,” he said after attending the 5th Industry Knowledge Sharing forum here yesterday.
He said the CIS is easy to understand and is outlined in only one or two pages.
“The font used is readable as it is not the small font used in some documents,” said Ahmad Izham.
He said the CIS has been drafted in simple language so that consumers can understand the products and services before they make a commitment to the service provider.
“Almost all telcos are in support of the new measure,” he said, adding that Australian telcos have already introduced the CIS.
Ahmad Izham said CFM received 5,973 complaints against service providers, of which 97% could be resolved easily.
“The biggest complaints are on poor service, coverage, billing and unfair practices,” he added.
CFM is confident the RM1 billion allocation to improve broadband services will enhance consumers’ experience.