U Mo­bile part­ners Seda­nia In­no­va­tor to de­velop deal­ers por­tal

The Sun (Malaysia) - - SUNBIZ -

PETALING JAYA: U Mo­bile Sdn Bhd has part­nered tech­nol­ogy em­pow­er­ment com­pany Seda­nia In­no­va­tor Bhd to de­velop a deal­ers por­tal to in­crease the ef­fi­cien­cies of the telco’s 200 deal­ers na­tion­wide.

In a joint state­ment yes­ter­day, U Mo­bile said the por­tal is tar­geted to be com­pleted and de­ployed be­fore year-end.

Upon com­ple­tion of the por­tal, U Mo­bile said, its net­work of deal­ers will be pro­vided with the use of U Mo­bileap­proved com­pre­hen­sive cus­tomer fo­cus ex­pe­ri­ence ma­te­rial that they can re­fer to at any­time.

“We un­der­stand our cus­tomers’ con­cern and their need for a uni­form stan­dard of ser­vices re­gard­less of which U Mo­bile deal­ers they are en­gag­ing with,” its chief mar­ket­ing of­fi­cer Jas­mine Lee said.

The por­tal will en­able U Mo­bile to cre­ate a con­sis­tent ser­vice ex­pe­ri­ence for all its cus­tomers, she added.

Mean­while, Seda­nia In­no­va­tor man­ag­ing di­rec­tor Datuk Azrin Mohd Noor said the por­tal will al­low U Mo­bile to “enforce” its strict code of “cus­tomer first” golden rule to all its deal­ers.

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