U Mobile partners Sedania Innovator to develop dealers portal
PETALING JAYA: U Mobile Sdn Bhd has partnered technology empowerment company Sedania Innovator Bhd to develop a dealers portal to increase the efficiencies of the telco’s 200 dealers nationwide.
In a joint statement yesterday, U Mobile said the portal is targeted to be completed and deployed before year-end.
Upon completion of the portal, U Mobile said, its network of dealers will be provided with the use of U Mobileapproved comprehensive customer focus experience material that they can refer to at anytime.
“We understand our customers’ concern and their need for a uniform standard of services regardless of which U Mobile dealers they are engaging with,” its chief marketing officer Jasmine Lee said.
The portal will enable U Mobile to create a consistent service experience for all its customers, she added.
Meanwhile, Sedania Innovator managing director Datuk Azrin Mohd Noor said the portal will allow U Mobile to “enforce” its strict code of “customer first” golden rule to all its dealers.