Malta – the lead­ing ex­am­ple in the pro­vi­sion of eGovern­ment ser­vices

Malta Independent - - NEWS -

Malta has just been con­firmed once again as leader in the de­liv­ery and per­for­mance of eGovern­ment ser­vices amongst 34 coun­tries (28 Euro­pean Union mem­ber states to­gether with Ice­land, Nor­way, Ser­bia, Switzer­land, Turkey and Mon­tene­gro).

The re­sults were pub­lished in the eGovern­ment Bench­mark Re­port 2016 is­sued yes­ter­day by the Euro­pean Com­mis­sion.

The bench­mark­ing study car­ried out by Capgem­ini, So­geti, IDC, and the Po­litec­nico di Mi­lano mea­sures four top-level in­di­ca­tors, as well as com­pares the per­for­mance of eGovern­ment ser­vices be­tween the par­tic­i­pat­ing coun­tries. As last year, Malta has again at­tained an ex­cep­tional re­sult by lead­ing in all the top-level in­di­ca­tors and rank­ing first in the over­all re­sults.

The first in­di­ca­tor is User Cen­tric­ity, where the re­port mea­sures the on­line ‘avail­abil­ity’ and ‘us­abil­ity’ of eGovern­ment ser­vices. Malta has ranked first in both mea­sure­ments and also in the over­all in­di­ca­tor, with a score of 95%, 18 per­cent­age points more than the EU aver­age.

The sec­ond in­di­ca­tor, Trans­parency, ex­am­ines the ex­tent to which gov­ern­ments are trans­par­ent about their own re­spon­si­bil­i­ties and per­for­mance, the service de­liv­ery process, and the per­sonal data in­volved. The EU aver­age score in this in­di­ca­tor is 55%; Malta is clearly ahead of all other par­tic­i­pat­ing coun­tries with a score of 97%.

The third in­di­ca­tor, Cross Bor­der Mo­bil­ity, as­sesses gov­ern­ments’ abil­ity to pro­vide busi­nesses and cit­i­zens seam­less ac­cess to on­line pub­lic ser­vices when they are away from their home coun­try. Once again, Malta leads the rank­ings with an over­all score of 89%, 34 per­cent­age points more than the EU aver­age.

Malta is also lead­ing in the fourth in­di­ca­tor Key En­ablers which mea­sures the avail­abil­ity of a num­ber of tech­ni­cal el­e­ments which are deemed im­por­tant for the de­liv­ery of eGovern­ment ser­vices. Malta achieved an over­all score of 98%, 44 per­cent­age points more than the EU aver­age.

Min­is­ter for Com­pet­i­tive­ness and Dig­i­tal, Mar­itime and Ser­vices Econ­omy Em­manuel Mal­lia wel­comed these ex­cel­lent re­sults. He reaf­firmed the govern­ment’s sup­port to­wards the im­ple­men­ta­tion of the Dig­i­tal Sin­gle Mar­ket Strat­egy, which was launched by the Euro­pean Com­mis­sion in 2015. “The Govern­ment is com­mit­ted to de­liver in­no­va­tive and se­cure eGovern­ment ser­vices aimed at open­ing up dig­i­tal op­por­tu­ni­ties for both cit­i­zens and busi­nesses alike and en­hance Malta’s po­si­tion as a leader in the dig­i­tal econ­omy.” added Min­is­ter Mal­lia.

Ex­ec­u­tive Chair­man of the Malta In­for­ma­tion Tech­nol­ogy Agency Tony Sul­tana said that such pos­i­tive re­sults re­flect the in­ces­sant drive of the Agency to pro­duce se­cure, trans­par­ent and user-cen­tric on­line ser­vices. “This year, the Of­fice of the Prin­ci­pal Per­ma­nent Sec­re­tary has in­creased im­pe­tus to make on­line ser­vices ac­ces­si­ble through mo­bile de­vices. In col­lab­o­ra­tion with the Of­fice of the Prime Min­is­ter, MITA and var­i­ous min­istries, a num­ber of mSer­vices are being de­vel­oped, thus paving the way to­wards achiev­ing the govern­ment’s com­mit­ment to reach out to a wider spec­trum of au­di­ences through dif­fer­ent chan­nels.” Mr Sul­tana con­cluded.

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