Apol­ogy af­ter ter­mi­nally-ill woman left stranded by Ryanair in­side ambu-lift at Malta Air­port

Malta Independent - - NEWS -

A ter­mi­nally-ill Bri­tish woman was for­got­ten in­side a lift at the Malta In­ter­na­tional Air­port as her Ryanair flight to East Mid­lands Air­port took off, ac­cord­ing to a re­port in the Derby Tele­graph.

The woman blames Ryanair for leav­ing her stranded in Malta with­out her lug­gage and with­out some of her med­i­ca­tion.

Kay Walker, 53, from Chel­las­ton, had to spend an ex­tra night in Malta af­ter the mishap. She and her carer hus­band Ian had to make the trip to the UK – via Mi­lan – on the fol­low­ing day.

Mrs Walker said she went to the air­port two hours early af­ter spend­ing a seven-day va­ca­tion in Malta.

Be­cause of her con­di­tion Mrs Walker was us­ing a wheelchair, which is hoisted on to aero­planes by what is called an ambu-lift. “When the plane, which was an hour late leav­ing, was be­ing boarded she, Mr Walker and a third woman who also has med­i­cal dif­fi­cul­ties, were placed in the lift.

“We were left there a while with the as­sis­tance peo­ple, who were great,” Ian said. “I could hear the aero­plane revving, it sounded like it was go­ing with­out us.”

The as­sis­tance peo­ple said that was not the case but then we just sat there and watched as the plane took off. I think be­cause the plane was late leav­ing they were just in a rush and for­got about us.”

Mrs Walker told the Derby Tele­graph: “For this ex­pe­ri­ence to hap­pen to two dis­abled peo­ple is un­for­giv­able and needs a sub­stan­tial apol­ogy. All I want off them is to say sorry for them for­get­ting me and leav­ing us stranded at the air­port. But they haven’t had the de­cency to do that. They have just sent me a stan­dard pro forma let­ter that they would send to any­one.”

Mrs Walker also wrote a let­ter of com­plaint to Avi­aserve Ltd, the as­sis­tance firm based at Malta Air­port.

They have replied to her apol­o­gis­ing for what hap­pened and say­ing it was “due to a break­down of com­mu­ni­ca­tions “.

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