Apology after terminally-ill woman left stranded by Ryanair inside ambu-lift at Malta Airport
A terminally-ill British woman was forgotten inside a lift at the Malta International Airport as her Ryanair flight to East Midlands Airport took off, according to a report in the Derby Telegraph.
The woman blames Ryanair for leaving her stranded in Malta without her luggage and without some of her medication.
Kay Walker, 53, from Chellaston, had to spend an extra night in Malta after the mishap. She and her carer husband Ian had to make the trip to the UK – via Milan – on the following day.
Mrs Walker said she went to the airport two hours early after spending a seven-day vacation in Malta.
Because of her condition Mrs Walker was using a wheelchair, which is hoisted on to aeroplanes by what is called an ambu-lift. “When the plane, which was an hour late leaving, was being boarded she, Mr Walker and a third woman who also has medical difficulties, were placed in the lift.
“We were left there a while with the assistance people, who were great,” Ian said. “I could hear the aeroplane revving, it sounded like it was going without us.”
The assistance people said that was not the case but then we just sat there and watched as the plane took off. I think because the plane was late leaving they were just in a rush and forgot about us.”
Mrs Walker told the Derby Telegraph: “For this experience to happen to two disabled people is unforgivable and needs a substantial apology. All I want off them is to say sorry for them forgetting me and leaving us stranded at the airport. But they haven’t had the decency to do that. They have just sent me a standard pro forma letter that they would send to anyone.”
Mrs Walker also wrote a letter of complaint to Aviaserve Ltd, the assistance firm based at Malta Airport.
They have replied to her apologising for what happened and saying it was “due to a breakdown of communications “.