Malta – the lead­ing ex­am­ple in the

Malta Independent - - NEWS - User Cen­tric­ity, Trans­parency, Cross Bor­der Mo­bil­ity, Key En­ablers

Malta has just been re­con­firmed as leader in the de­liv­ery and per­for­mance of eGovern­ment ser­vices amongst 34 coun­tries (28 Euro­pean Union mem­ber states to­gether with Ice­land, Nor­way, Ser­bia, Switzer­land, Turkey and Mon­tene­gro). The re­sults were pub­lished in the eGovern­ment Bench­mark Re­port 2016 is­sued on Mon­day by the Euro­pean Com­mis­sion. (http://bit.ly/EUeGovBench­mark16)

The bench­mark­ing study car­ried out by Capgem­ini, So­geti, IDC, and the Po­litec­nico di Mi­lano mea­sures four top-level in­di­ca­tors as well as com­pares the per­for­mance of eGovern­ment ser­vices be­tween the par­tic­i­pat­ing coun­tries. As in last year, Malta has again at­tained an ex­cep­tional re­sult by lead­ing in all the top-level in­di­ca­tors and rank­ing first in the over­all re­sults. The first in­di­ca­tor is

where the re­port mea­sures the online ‘avail­abil­ity’ and ‘us­abil­ity’ of eGovern­ment ser­vices. Malta has ranked first in both mea­sure­ments and also in the over­all in­di­ca­tor, with a score of 95%, 18 per­cent­age points more than the EU av­er­age. The sec­ond in­di­ca­tor,

ex­am­ines the ex­tent to which gov­ern­ments are trans­par­ent about their own re­spon­si­bil­i­ties and per­for­mance, the ser­vice de­liv­ery process, and the per­sonal data in­volved. The EU av­er­age score in this in­di­ca­tor is 55%; Malta is clearly ahead of all other par­tic­i­pat­ing coun­tries with a score of 97% (fig­ure 1).

The third in­di­ca­tor,

as­sesses gov­ern­ments’ abil­ity to pro­vide busi­nesses and ci­ti­zens seam­less ac­cess to online public ser­vices when they are away from their home coun­try. Once again, Malta leads the rank­ings with an over­all score of 89%, 34 per­cent­age points more than the EU av­er­age.

Malta is also lead­ing in the fourth in­di­ca­tor which mea­sures the avail­abil­ity of a num­ber of tech­ni­cal el­e­ments which are deemed im­por­tant for the de­liv­ery of eGovern­ment serv-

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