Malta – the leading example in the
Malta has just been reconfirmed as leader in the delivery and performance of eGovernment services amongst 34 countries (28 European Union member states together with Iceland, Norway, Serbia, Switzerland, Turkey and Montenegro). The results were published in the eGovernment Benchmark Report 2016 issued on Monday by the European Commission. (http://bit.ly/EUeGovBenchmark16)
The benchmarking study carried out by Capgemini, Sogeti, IDC, and the Politecnico di Milano measures four top-level indicators as well as compares the performance of eGovernment services between the participating countries. As in last year, Malta has again attained an exceptional result by leading in all the top-level indicators and ranking first in the overall results. The first indicator is
where the report measures the online ‘availability’ and ‘usability’ of eGovernment services. Malta has ranked first in both measurements and also in the overall indicator, with a score of 95%, 18 percentage points more than the EU average. The second indicator,
examines the extent to which governments are transparent about their own responsibilities and performance, the service delivery process, and the personal data involved. The EU average score in this indicator is 55%; Malta is clearly ahead of all other participating countries with a score of 97% (figure 1).
The third indicator,
assesses governments’ ability to provide businesses and citizens seamless access to online public services when they are away from their home country. Once again, Malta leads the rankings with an overall score of 89%, 34 percentage points more than the EU average.
Malta is also leading in the fourth indicator which measures the availability of a number of technical elements which are deemed important for the delivery of eGovernment serv-