Samsung ‘pauses Note 7 production’, say media reports
Smartphone giant Samsung has reportedly stopped production of its Note 7 phone amid claims that replacement devices are still at risk of catching fire.
News agencies reported Samsung had temporarily halted production after talks with safety regulators.
Samsung said it was “adjusting the production schedule to ensure quality and safety matters”.
The company has been forced to issue new models of the smartphone following complaints of faulty batteries.
It issued a recall of the Galaxy Note 7 in September and later assured customers that the fixed devices were safe.
But there have now been several reports of replacement phones starting to emit smoke.
In a further blow, two US mobile networks have stopped replacing or selling the phone.
The AT&T and T-Mobile networks said they would no longer replace the devices in the US, while the latter said it would halt all sales of the phone.
“While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Note 7 and exchanges for replacement Note 7 devices,” T-Mobile said on its website.
Meanwhile, AT&T said: “We’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents.” It advised customers to exchange them for other devices.
Samsung said in a statement last month that the issue of overheating was caused by a “rare” manufacturing error that resulted in the battery’s “anode-to-cathode [negative and positive electrodes]” coming into contact.
But last week, a domestic flight in the US was evacuated after a replacement Note 7 started emitting smoke in the cabin. And a man in Kentucky reportedly woke up to a bedroom full of smoke from a replaced Note 7.
In an update yesterday, Samsung said it understood the concerns of carriers and consumers about the newly released replacement Note 7 devices.