Smart Su­per­mar­ket cel­e­brates Na­tional Cus­tomer Ser­vice Award

Malta Independent - - LIFESTYLE & CULTURE -

Smart Su­per­mar­ket re­cently se­cured first-place at the Servizz bi Tbis­sima (Ser­vice with a Smile) Awards – a na­tional com­pe­ti­tion or­gan­ised by the Malta Com­pe­ti­tion and Con­sumer Af­fairs Au­thor­ity (MCCAA). The awards, which were held for the sec­ond con­sec­u­tive year, recog­nise re­tail­ers and ser­vice providers that ex­cel by pro­vid­ing ex­cep­tion cus­tomer care and pro­mot­ing good com­mer­cial prac­tices.

“We are so hon­oured to have re­ceived this top ac­co­lade at Servizz bi Tbis­sima, es­pe­cially as its ethos is so per­fectly aligned with our own,” says Di­rec­tor Matthew Grech. “How­ever it’s im­por­tant to stress that our suc­cess in this area is all down to the ded­i­ca­tion of our em­ploy­ees, who work tire­lessly to en­sure our cus­tomers have the best ex­pe­ri­ence pos­si­ble when shop­ping at Smart. We are grate­ful to them for their hard work.”

Servizz bi Tbis­sima 2016 was held at the Palace Ho­tel in Sliema, in the pres­ence of Min­is­ter for So­cial Di­a­logue, Con­sumer Af­fairs and Civil Lib­er­ties He­lena Dalli, MCCAA Chair­per­son Helga Piz­zuto, MCCAA Di­rec­tor Gen­eral Joyce Borg, MCCAA

In­for­ma­tion, Ed­u­ca­tion and Re­search Di­rec­tor Odette Vella, and GRTU Pres­i­dent Paul Abela. This year there were seven su­per­mar­kets vy­ing for the award, as well as three other large-scale re­tail es­tab­lish­ments.

“From our in­ter­nal and ex­ter­nal com­mu­ni­ca­tion to the on-go­ing train­ing that our staff re­ceive, good cus­tomer ser­vice is a cor­ner­stone of ev­ery­thing we do,” con­tin­ues Mr Grech. “The fact that this award was voted for by our clients – the gen­eral pub­lic – means a lot to us. We are glad that our cus­tomer fo­cus is be­ing felt, and look for­ward to main­tain­ing and ever-im­prov­ing our ser­vice and stan­dards in the fu­ture.”

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