Sam­sung re­calls 2.8m wash­ing ma­chines in the US

Malta Independent - - TECHNOLOGY -

Sam­sung has been forced to re­call 2.8 mil­lion wash­ing ma­chines in the US after the doors de­tached mid-wash, leav­ing one per­son with a bro­ken jaw.

The com­pany said 34 models of top-load­ing ma­chines made be­tween March 2011 and Novem­ber 2016 may be faulty.

Nine peo­ple have re­ported wash­ing ma­chine-re­lated in­juries and there have been 733 com­plaints of ex­ces­sive vi­bra­tion or de­tach­ing doors.

Sam­sung re­cently had to re­call and halt pro­duc­tion of its Galaxy Note 7 phone.

The South Korean com­pany sought the re­turn of 2.5 mil­lion smart­phones after cus­tomers com­plained the Note 7 model caught fire. In Septem­ber, it re­ported a sharp fall in oper­at­ing profit fol­low­ing the fi­asco.

Sam­sung claimed to have fixed the prob­lem, how­ever, peo­ple con­tin­ued to re­port ex­plod­ing hand­sets, forc­ing the com­pany to scrap the Note 7 al­to­gether.

An­nounc­ing the re­call of the wash­ing ma­chines, Sam­sung said : “[This] vol­un­tary ac­tion was driven by re­ports high­light­ing the risk that the drums in these wash­ers may lose bal­ance, trig­ger­ing ex­ces­sive vi­bra­tions, re­sult­ing in the top sep­a­rat­ing from the washer.

“This can oc­cur when a high­speed spin cy­cle is used for bed­ding, water-re­sis­tant or bulky items and presents an in­jury risk to con­sumers.”

But some cus­tomers, who are su­ing Sam­sung, al­lege that their ma­chines “ex­plode dur­ing nor­mal use”.

John Her­ring­ton, se­nior vice pres­i­dent and gen­eral man­ager of home ap­pli­ances, Sam­sung Elec­tron­ics Amer­ica, said: “Our pri­or­ity is to re­duce any safety risks in the home and to pro­vide our cus­tomers with easy and sim­ple choices in re­sponse to the re­call.

“We are mov­ing quickly and in part­ner­ship with the US Con­sumer Prod­uct Safety Com­mis­sion to en­sure con­sumers know the op­tions avail­able to them and that any dis­rup­tion in the home is min­imised.”

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