New man­age­ment ap­point­ments add fresh vibe to Malta’s largest con­tact cen­tre

Malta Independent - - BUSINESS / CLASSIFIEDS -

At a time of sus­tained growth in staff num­bers and call vol­ume, the HSBC UK Con­tact Cen­tre Malta has wel­comed An­gela Brown in the role of Re­cruit­ment Man­ager and Chris­tine Borg as the new Peo­ple Ex­pe­ri­ence Man­ager.

An­gela Brown joined HSBC in Edinburgh in 2006 as a Cus­tomer Ser­vice As­so­ciate and grad­u­ally pro­gressed into a Premier As­so­ciate be­fore mov­ing to Malta in 2009. Since her ar­rival at the UKCC Malta, she has held the po­si­tions of Academy Men­tor and Academy Man­ager where she was re­spon­si­ble for man­ag­ing teams of new re­cruits through their in­duc­tion pe­riod.

“Malta and the Mal­tese econ­omy are ex­pand­ing at a great pace and I am op­ti­mistic by the op­por­tu­nity to re­cruit dur­ing such a spe­cial pe­riod of growth. My ex­pe­ri­ence and wealth of knowl­edge within the HSBC UKCC and the Hu­man Re­sources func­tion will prove to be par­tic­u­larly use­ful in my new ca­pac­ity as Re­cruit­ment Man­ager,” said An­gela Brown.

Chris­tine Borg started work­ing at HSBC UK Con­tact Cen­tre Malta in 2012 as Cus­tomer Ser­vice Rep­re­sen­ta­tive. She moved to Pay­ment Pro­tec­tion In­sur­ance as a Case Han­dler and quickly moved up the lad­der to a senior po­si­tion. In 2015, she was se­lected for the role of Team Man­ager, be­fore tak­ing up the role of Peo­ple Ex­pe­ri­ence Man­ager.

“Hav­ing worked my way up through the var­i­ous de­part­ments at HSBC UKCC, I feel I can re­late first hand to what are the key el­e­ments re­quired to keep my col­leagues happy and motivated while en­abling them to give the best pos­si­ble ser­vice to our cus­tomers in the UK,” said Borg.

Ex­cit­ing op­por­tu­ni­ties ex­ist to join HSBC UK Call Cen­tre Malta and be part of a great team. More in­for­ma­tion can be ob­tained from www.hsbc.com.mt/ca­reers. An age neu­tral CV can be for­warded to malta.re­cruit­ment@hsbc.com.

(from left) An­gela Brown, Re­cruit­ment Man­ager, and Chris­tine Borg, Peo­ple Ex­pe­ri­ence Man­ager at HSBC UK Con­tact Cen­tre Malta

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