New management appointments add fresh vibe to Malta’s largest contact centre
At a time of sustained growth in staff numbers and call volume, the HSBC UK Contact Centre (UKCC) Malta has welcomed Angela Brown in the role of Recruitment Manager and Christine Borg as the new People Experience Manager.
Angela Brown joined HSBC in Edinburgh in 2006 as a Customer Service Associate and gradually progressed to a Premier Associate before moving to Malta in 2009. Since her arrival at the UKCC Malta, she has held the positions of Academy Mentor and Academy Manager where she was responsible for managing teams of new recruits through their induction period.
“Malta and the Maltese economy are expanding at a great pace and I am optimistic about the opportunity to recruit during such a special period of growth. My experience and wealth of knowledge within the HSBC UKCC and the Human Resources function will prove to be particularly useful in my new capacity as Recruitment Manager,” Ms Brown said.
Christine Borg started working at HSBC UK Contact Centre Malta in 2012 as Customer Service Representative. She moved to Payment Protection Insurance as a Case Handler and quickly moved up the ladder to a senior position. In 2015, she was selected as Team Manager, before taking up the role of People Experience Manager.
“Having worked my way up through the various departments at HSBC UKCC, I feel I can relate first hand to what key elements are required to keep my colleagues happy and motivated while enabling them to give the best possible service to our customers in the UK,” Ms Borg said.
Exciting opportunities exist to join HSBC UK Call Centre Malta and be part of a great team. More information can be obtained from www.hsbc.com.mt/careers. An age neutral CV can be forwarded to firstname.lastname@example.org.
Angela Brown (left), Recruitment Manger, and Christine Borg, People Experience Manager at HSBC UK Contact Centre Malta