New man­age­ment ap­point­ments add fresh vibe to Malta’s largest con­tact cen­tre

Malta Independent - - BUSINESS & FINANCE -

At a time of sus­tained growth in staff num­bers and call vol­ume, the HSBC UK Con­tact Cen­tre (UKCC) Malta has wel­comed Angela Brown in the role of Re­cruit­ment Man­ager and Chris­tine Borg as the new Peo­ple Ex­pe­ri­ence Man­ager.

Angela Brown joined HSBC in Ed­in­burgh in 2006 as a Cus­tomer Ser­vice As­so­ci­ate and grad­u­ally pro­gressed to a Premier As­so­ci­ate be­fore mov­ing to Malta in 2009. Since her ar­rival at the UKCC Malta, she has held the po­si­tions of Academy Men­tor and Academy Man­ager where she was re­spon­si­ble for man­ag­ing teams of new re­cruits through their in­duc­tion pe­riod.

“Malta and the Mal­tese econ­omy are ex­pand­ing at a great pace and I am op­ti­mistic about the op­por­tu­nity to re­cruit dur­ing such a spe­cial pe­riod of growth. My ex­pe­ri­ence and wealth of knowl­edge within the HSBC UKCC and the Hu­man Re­sources func­tion will prove to be par­tic­u­larly use­ful in my new ca­pac­ity as Re­cruit­ment Man­ager,” Ms Brown said.

Chris­tine Borg started work­ing at HSBC UK Con­tact Cen­tre Malta in 2012 as Cus­tomer Ser­vice Rep­re­sen­ta­tive. She moved to Pay­ment Pro­tec­tion In­surance as a Case Handler and quickly moved up the lad­der to a se­nior po­si­tion. In 2015, she was se­lected as Team Man­ager, be­fore tak­ing up the role of Peo­ple Ex­pe­ri­ence Man­ager.

“Hav­ing worked my way up through the var­i­ous de­part­ments at HSBC UKCC, I feel I can re­late first hand to what key el­e­ments are re­quired to keep my col­leagues happy and mo­ti­vated while en­abling them to give the best pos­si­ble ser­vice to our cus­tomers in the UK,” Ms Borg said.

Ex­cit­ing op­por­tu­ni­ties ex­ist to join HSBC UK Call Cen­tre Malta and be part of a great team. More in­for­ma­tion can be ob­tained from­reers. An age neu­tral CV can be for­warded to­cruit­

Angela Brown (left), Re­cruit­ment Manger, and Chris­tine Borg, Peo­ple Ex­pe­ri­ence Man­ager at HSBC UK Con­tact Cen­tre Malta

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