Mas­sive spike in in­ter­ven­tions on Kel­ on­line sup­port ser­vice in 2016

Malta Independent - - NEWS -

Kel­ sup­port ser­vice, which of­fers on­line sup­port to chil­dren and ado­les­cents, was given a new di­men­sion ear­lier this year fol­low­ing the launch of a mo­bile app named Kel­limni App, funded by the Vol­un­tary Or­gan­i­sa­tions Projects Scheme.

Speak­ing at a sem­i­nar on the dig­i­tal­i­sa­tion of sup­port ser­vices, So­cial Di­a­logue and Civil Lib­er­ties Min­is­ter He­lena Dalli stressed the need for our younger gen­er­a­tions to have the nec­es­sary tools that can help them com­mu­ni­cate their prob­lems and emo­tions. The sem­i­nar was or­ga­nized by SOS Malta as part of the Kel­ sup­port ser­vice.

Dr Dalli ap­plauded SOS Malta which to­gether with the Sale­sian Pas­toral Youth Ser­vice, Aġen­z­ija Żgħażagħ and Aġen­z­ija Ap­poġġ have been con­tin­u­ously in­vest­ing in this ser­vice since its in­cep­tion in 2011.

She re­marked how, through­out the past five years, this ser­vice con­tin­ued to ex­pand steadily, from 130 in­ter­ven­tions in 2011 to more than 3,000 dur­ing 2015. Dur­ing the first two and a half months of 2016, Kel­ had al­ready en­gaged in 1,692 in­ter­ven­tions.

“You are us­ing a medium which chil­dren and ado­les­cents know best in order to help them with the prob­lems they en­counter,” added Min­is­ter Dalli. Th­ese in­clude those who may be suf­fer­ing from any form of so­cial ex­clu­sion, abuse, ne­glect and psy­cho­log­i­cal dif­fi­cul­ties and those who are in need of im­me­di­ate emo­tional, moral and so­cial sup­port.

She ex­plained how this project ad­dresses the right of young­sters to re­alise their own rights, to seek sup­port from qual­i­fied in­di­vid­u­als, to be lis­tened in a safe non-judg­men­tal and con­fi­den­tial man­ner and to seek in­for­ma­tion about other avail­able ser­vices.

The ser­vice which also in­volves chat, smart mes­sag­ing, email and an on­line fo­rum is also sus­tained by a num­ber of ac­tive vol­un­teers, which this year has in­creased by some 14 new mem­bers who were en­gaged last March to start their train­ing.

Min­is­ter Dalli re­marked how the govern­ment is work­ing upon a series of mo­bile ser­vices which would of­fer ac­ces­si­bil­ity to the gen­eral pub­lic for dif­fer­ent govern­ment ser­vices on a 24/7 ba­sis.

Var­i­ous stake­hold­ers at­tended the sem­i­nar, in­clud­ing Com­mis­sioner for Men­tal Health John Cachia.

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