Massive spike in interventions on Kellimni.com online support service in 2016
Kellimni.com support service, which offers online support to children and adolescents, was given a new dimension earlier this year following the launch of a mobile app named Kellimni App, funded by the Voluntary Organisations Projects Scheme.
Speaking at a seminar on the digitalisation of support services, Social Dialogue and Civil Liberties Minister Helena Dalli stressed the need for our younger generations to have the necessary tools that can help them communicate their problems and emotions. The seminar was organized by SOS Malta as part of the Kellimni.com support service.
Dr Dalli applauded SOS Malta which together with the Salesian Pastoral Youth Service, Aġenzija Żgħażagħ and Aġenzija Appoġġ have been continuously investing in this service since its inception in 2011.
She remarked how, throughout the past five years, this service continued to expand steadily, from 130 interventions in 2011 to more than 3,000 during 2015. During the first two and a half months of 2016, Kellimni.com had already engaged in 1,692 interventions.
“You are using a medium which children and adolescents know best in order to help them with the problems they encounter,” added Minister Dalli. These include those who may be suffering from any form of social exclusion, abuse, neglect and psychological difficulties and those who are in need of immediate emotional, moral and social support.
She explained how this project addresses the right of youngsters to realise their own rights, to seek support from qualified individuals, to be listened in a safe non-judgmental and confidential manner and to seek information about other available services.
The service which also involves chat, smart messaging, email and an online forum is also sustained by a number of active volunteers, which this year has increased by some 14 new members who were engaged last March to start their training.
Minister Dalli remarked how the government is working upon a series of mobile services which would offer accessibility to the general public for different government services on a 24/7 basis.
Various stakeholders attended the seminar, including Commissioner for Mental Health John Cachia.