Melita launches live chat for cus­tomer as­sis­tance

Malta Independent - - NEWS -

Get­ting in touch with Melita is now eas­ier than ever be­fore through a live chat cus­tomer ser­vice plat­form ac­ces­si­ble via www.melita.com

Live chat of­fers an im­me­di­ate mes­sag­ing plat­form, sim­i­lar to Facebook Mes­sen­ger, What’s App or Skype mes­sag­ing ser­vices. A Melita cus­tomer ser­vice rep­re­sen­ta­tive will be avail­able to as­sist cus­tomers with their queries via the on­line chat ser­vice.

“Melita Live Chat is the lat­est com­mu­ni­ca­tion chan­nel to join the in­creas­ing meth­ods avail­able for cus­tomers to con­tact Melita, es­pe­cially through dig­i­tal chan­nels. Fol­low­ing the suc­cess­ful up­grade of the myMelita self­care app, our Cus­tomer Care team is now work­ing in more flex­i­ble ways to man­age cus­tomer queries sub­mit­ted through the Live Chat,” said Darko Popovic, Head of Cus­tomer Care at Melita.

The Live Chat ser­vice is avail­able from Mon­day to Fri­day be­tween 8am and 5pm. Cus­tomers will be re­quested to sign in to the live chat ser­vice us­ing their Facebook or Google Plus pro­files or by sim­ply pro­vid­ing their names and con­tact de­tails.

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