Gov­ern­ment ser­vices to be avail­able on mo­bile

Malta Independent - - NEWS -

The Gov­ern­ment has today launched a Mo­bile Gov­ern­ment Strat­egy which will en­able pub­lic ser­vices to be ac­ces­si­ble on mo­bile de­vices at any time and from any­where.

The strat­egy forms part of the re­newal process of the Pub­lic Ser­vice, with the aims of re­duc­ing bu­reau­cracy, fa­cil­i­tat­ing pro­cesses and in­creas­ing the qual­ity of the ser­vices ren­dered.

Dur­ing a press brief­ing, MITA’s Ex­ec­u­tive Chair­man, Mr Tony Sul­tana gave a pre­sen­ta­tion about the main goals of the strat­egy. He ex­plained that while other strate­gies are usu­ally spread over a pe­riod of four years, this can­not be the same in the case of mo­bile gov­ern­ment ser­vices as the ad­vances in tech­nol­ogy are too fast for a strat­egy to last more than two years.

Mr Sul­tana ex­plained that the strat­egy is based upon 11 prin­ci­ples, namely the ac­cess to gov­ern­ment ser­vices, the sim­pli­fi­ca­tion of pro­cesses, Gov­ern­ment’s avail­abil­ity to ci­ti­zens, mo­bile apps that are easy to use, col­lab­o­ra­tion be­tween Gov­ern­ment de­part­ments to pro­vide all the in­for­ma­tion on one app, aware­ness about the apps and cre­at­ing trust in their use.

The strat­egy will have three

phases. Dur­ing the first phase, which has been launched, a num­ber of mo­bile apps will be pro­duced and launched in March 2017 for the use of the gen­eral pub­lic. In March 2018 there will be a launch of more mo­bile apps and then in De­cem­ber 2018 the apps will not only be avail­able for the pub­lic, but also by the pub­lic ser­vice of­fi­cers.

The Prin­ci­ple Per­ma­nent Sec­re­tary, Mr Mario Cu­ta­jar ex­plained that in the first phase 17 mo­bile apps have been launched for test­ing within 23 fo­cus groups. In March, these apps will be avail­able for the pub­lic. Mr Cu­ta­jar also said that the next level to reach is that of the “Once Only Prin­ci­ple” where ci­ti­zens only give their in­for­ma­tion to gov­ern­ment once.

Re­gard­ing peo­ple who are not com­fort­able us­ing tech­nol­ogy, the Prin­ci­ple Per­ma­nent Sec­re­tary re­vealed that in the com­ing weeks Gov­ern­ment will open more one-stop-shops through which more than 250 Gov­ern­ment ser­vices will be pro­vided in the cen­tre of the Mal­tese com­mu­ni­ties.

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