The MGA launches an ef­fi­cient and user-friendly Li­censee Re­la­tion­ship Man­age­ment Sys­tem

The Malta Business Weekly - - FRONT PAGE -

Dur­ing a press con­fer­ence ad­dressed by the Malta Gam­ing Au­thor­ity’s Ex­ec­u­tive Chair­man, Joseph Cuschieri and the Par­lia­men­tary Sec­re­tary for Fi­nan­cial Ser­vices, Dig­i­tal Econ­omy and In­no­va­tion, Sil­vio Schem­bri, the MGA an­nounced the launch of a New Li­censee Re­la­tion­ship Man­age­ment Sys­tem ac­ces­si­ble through a se­cure and ded­i­cated web por­tal.

This project, which is the re­sult of a col­lab­o­ra­tion be­tween the MGA and Mi­crosoft, will trans­form the way the MGA in­ter­acts with its cur­rent and prospec­tive li­censees through the sim­pli­fi­ca­tion and digi­ti­sa­tion of its on­line and land-based pro­cesses.

The first phase of the project will see the MGA launch­ing three main on­line ser­vices which are: 1. Ap­pli­ca­tions for Re­mote Gam­ing

Li­cences, 2. Dy­namic Seal URL re­quests,

and, 3. Sub­mis­sion of Play­ers Li­a­bil­ity

and Gam­ing Tax Re­ports.

This new sys­tem will em­power the gam­ing op­er­a­tors to elec­tron­i­cally track the sta­tus of their ap­pli­ca­tions and meet reg­u­la­tory re­quire­ments more ef­fi­ciently. This digi­ti­sa­tion process will en­hance a two-way com­mu­ni­ca­tion be­tween the Au­thor­ity and its cus­tomers.

The Au­thor­ity is em­bark­ing on this process to progress dy­nam­i­cally and cre­ate an en­hanced, eas­ierto-use process.

The MGA’s Ex­ec­u­tive Chair­man, Joseph Cuschieri stated that; “The Malta Gam­ing Au­thor­ity is tak­ing an­other step to­wards achiev­ing effi- ciency and in­no­va­tion in the way it con­ducts its func­tion as a reg­u­la­tor by ap­ply­ing in­for­ma­tion tech­nol­ogy in reg­u­la­tory pro­cesses. This project fur­ther aids the Au­thor­ity in pro­vid­ing a top end ser­vice to its li­censees and prac­ti­tion­ers alike. Our main ob­jec­tive re­mains; that of ex­ceed­ing the ex­pec­ta­tions of all our stake­hold­ers at large. This por­tal goes a long way in achiev­ing that”.

In his speech, Par­lia­men­tary Sec­re­tary Schem­bri said that the Malta Gam­ing Au­thor­ity is be­ing proac­tive by al­ways im­prov­ing the ser­vices pro­vided to com­pa­nies op­er­at­ing in the gam­ing in­dus­try. “To­day, the MGA is launch­ing a new sys­tem by which it will be fa­cil­i­tat­ing the com­mu­ni­ca­tion with clients ap­ply­ing for a gam­ing li­cence on our shores. This sys­tem will func­tion via an on­line por­tal im­prov­ing the ef­fi­ciency of the Au­thor­ity’s reg­u­la­tory process. This project forms part of the gov­ern­ment’s vi­sion for the im­prove­ment of our gam­ing ju­ris­dic­tion. With sim­i­lar ini­tia­tives, the Au­thor­ity is ex­celling in the ser­vice given to those wish­ing to in­vest in our coun­try, whereby said ser­vice al­ways ex­ceeds the ex­pec­ta­tions of the vast ma­jor­ity of op­er­a­tors.”

The new Li­censee Re­la­tion­ship Man­age­ment Sys­tem will be the one-stop shop for li­cens­ing. This is mir­rored in the next phase of the project whereby the Au­thor­ity will be ex­tend­ing the sys­tem to land­based op­er­a­tions in­clud­ing but not lim­ited to; casi­nos, gam­ing par­lours, the na­tional lot­tery and com­mer­cial bingo.

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