OLESEA MORARU

CONCIERGE AND RESER­VA­TIONS

Nobil Club - - Nobil Hotel -

WHAT IS YOUR ROLE AT NO­BIL LUX­URY BOU­TIQUE HO­TEL?

My role as a Concierge & Reser­va­tions at No­bil Lux­ury Bou­tique Ho­tel is to de­velop our re­la­tion­ship with the guests from be­fore their ar­rival and of­ten con­tin­u­ing af­ter their de­par­ture.

DE­SCRIBE YOUR JOB IN THREE WORDS

Three words that de­scribe my job: as­sis­tance, re­la­tion­ships, sat­is­fac­tion.

WHAT DO YOU FIND MOST CHAL­LENG­ING ABOUT YOUR JOB?

What I ind most chal­leng­ing about my job is to stand out as the Concierge for whom noth­ing is im­pos­si­ble. I be­lieve that in a ive-star ho­tel, where per­fec­tion is a goal, the word “NO” should not ex­ist. Other than that, I con­sider most im­por­tant the abil­ity to “read” our guests cor­rectly. Find­ing the best suitable ad­vice or rec­om­men­da­tion can of­ten be chal­leng­ing.

WHAT DO YOU LIKE MOST ABOUT WORK­ING IN NO­BIL LUX­URY BOU­TIQUE HO­TEL?

The best part of my job is that it is never the same. It is never bor­ing. I en­joy meet­ing new peo­ple, with dif­fer­ent re­quests, who are cre­at­ing their own story, their own jour­ney in No­bil Lux­ury Bou­tique Ho­tel. Know­ing that the dif­fer­ence in their stay, con­trived by me is valu­able.

WHAT WAS YOUR PROUD­EST MO­MENT?

The proud­est mo­ment dur­ing my work at No­bil Lux­ury Bou­tique Ho­tel was when an im­por­tant Guest needed spe­cial VIP ser­vices at the air­port and an es­cort by po­lice cortege to the ho­tel. I got this re­quest on a Satur­day evening and had to ar­range it un­til Mon­day morn­ing. Satur­day and Sun­day are days off in Moldova, so it was com­pli­cated to ind a way to ac­com­plish this re­quest. None­the­less, I man­aged to get ev­ery­thing done on time, and the Guest was satisied.

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