Amsterdam Airport Schiphol (AMS)
• The Check-in Level (Level 2 is divided into check-in, East /West Departures & Center areas):
• The Eastside Departure areas 1 & 2 served by check-in counters 1-16 – leading to Lounges 1 & 2* (Lounge 1 is Schengen lounge) and to B, C, D (gates D1-57 & access to the top level with gates D59-87. • The West side Departure areas 3 & 4 – served by check-in counters 17-32 – leading to Lounges 3 & 4. While Lounge 3 leads to the F gates, Lounge 4 leads to the G, H, M gates.
• The Center Area houses a Previum Service point, access to casino, children’s corner & other services. Bars & restaurants, as well as shops are located in the post-security section of all areas.
• Level 3 houses Lounges 1 – 4, with access to more of gates D, E & F reached from Lounge 1 with D gates; Lounge 2 with E gates & Lounges 3 & 4 with separate passport control and F gates. Level 3 also houses the Airline/Airport Lounges, the Yotel & Hotel Mercure, and the ‘Exchange Avenue’ conference facilities.
It is advised that you request assistance via your airline, tour operator or travel agency. You can also send an email to email@example.com and in the e-mail, state your name, address and place of residence; your flight number and destination; the date and time of your arrival at Schiphol and a mobile phone number on which airport personnel can reach you.
You can find wheelchairs at various locations around the airport. They are bright yellow and easy to recognize. They are located in the tunnel between P1 and the terminals, in Schiphol Plaza (the airport’s main public foyer) next to the lifts to the train concourse, and next to Starbucks at Arrivals 4. To use them, you need to deposit 2 euros into the attachment on the handle. You will be able to retrieve your 2 euros when you return your wheelchair. Most toilet blocks at Schiphol include an accessible toilet.