Suburb up to speed on broadband
Pt Chevalier’s longawaited, top speed broadband service is having some teething problems.
Residents with capped download limits had been hitting trouble when the new, faster speeds exceeded their limits.
Others couldn’t access faster speeds because their modems weren’t compatible with the new second generation cabinets.
A meeting was held between residents and Telecom last Wednesday to clear up some of the confusion.
Pt Chevalier’s Business in Service of Community group member Alex Woodley says she has been inundated with phone calls from people whose broadband had not switched over to the faster speed yet.
Ms Woodley says some didn’t realise it was a “phased roll-out” meaning households will start seeing the improvements at different stages over the coming weeks.
“I think we all expected it to just click over and be perfect.”
Despite the complaints Ms Woodley says the disruption has been minimal.
“I expected it to last for months but it was solved within a minute.”
Media relations spokesman for Telecom Ian Bonnar says individual problems have been fixed straight away.
He says Wednesday’s meeting was useful to learn how the new cabinets were working for customers and what information they had been lacking.
“It’s fabulous stuff that we can take forward and apply as we roll out through the country.”
Ms Woodley says the meeting was very constructive and helped clarify a lot of issues.
“It was good to get some communication going.”