Sub­urb up to speed on broad­band

Auckland City Harbour News - - News - By Jo­ce­lyn Rein

Pt Che­va­lier’s lon­gawaited, top speed broad­band ser­vice is hav­ing some teething prob­lems.

Res­i­dents with capped down­load lim­its had been hit­ting trou­ble when the new, faster speeds ex­ceeded their lim­its.

Oth­ers couldn’t ac­cess faster speeds be­cause their modems weren’t com­pat­i­ble with the new sec­ond gen­er­a­tion cab­i­nets.

A meet­ing was held be­tween res­i­dents and Tele­com last Wed­nes­day to clear up some of the con­fu­sion.

Pt Che­va­lier’s Busi­ness in Ser­vice of Com­mu­nity group mem­ber Alex Wood­ley says she has been in­un­dated with phone calls from peo­ple whose broad­band had not switched over to the faster speed yet.

Ms Wood­ley says some didn’t re­alise it was a “phased roll-out” mean­ing house­holds will start see­ing the im­prove­ments at dif­fer­ent stages over the com­ing weeks.

“I think we all ex­pected it to just click over and be per­fect.”

De­spite the com­plaints Ms Wood­ley says the dis­rup­tion has been min­i­mal.

“I ex­pected it to last for months but it was solved within a minute.”

Me­dia re­la­tions spokesman for Tele­com Ian Bon­nar says in­di­vid­ual prob­lems have been fixed straight away.

He says Wed­nes­day’s meet­ing was use­ful to learn how the new cab­i­nets were work­ing for cus­tomers and what in­for­ma­tion they had been lack­ing.

“It’s fab­u­lous stuff that we can take for­ward and ap­ply as we roll out through the coun­try.”

Ms Wood­ley says the meet­ing was very con­struc­tive and helped clar­ify a lot of is­sues.

“It was good to get some com­mu­ni­ca­tion go­ing.”

Newspapers in English

Newspapers from New Zealand

© PressReader. All rights reserved.