Cash-back scheme hitch

Auckland City Harbour News - - News -

Any­one think­ing of buy­ing a com­puter or printer should be wary of cash­back of­fers, says the Com­merce Com­mis­sion.

The com­mis­sion has re­ceived com­plaints about cus­tomers hav­ing a lot of dif­fi­culty get­ting the promised cash back af­ter their pur­chase.

Fair trad­ing di­rec­tor Adrian Spar­row says most con­sumers re­ceived the cash-back but of­ten many months af­ter mak­ing the claim.

“We can see a pat­tern de­vel­op­ing in com­puter re­tail where con­sumers are en­ticed by cash-back of­fers but then find that the terms and con­di­tions of the of­fer force them to jump through hoops and wait months to re­ceive the full cash-back amount,” Mr Spar­row says.

He says com­puter re­tail­ers and man­u­fac­tur­ers are “push­ing the bound­aries” and the com­mis­sion will take action if it de­tects any breach of the Fair Trad­ing Act.

“The com­mis­sion has found that a num­ber of re­tail­ers have de­nied re­spon­si­bil­ity for the prob­lems that con­sumers are ex­pe­ri­enc­ing with cash­back claims on the ba­sis that the of­fer is made by the man­u­fac­turer.”

That’s “sim­ply not good enough”, Mr Spar­row says.

Any re­tailer us­ing a man­u­fac­turer’s cash-back of­fer has a re­spon­si­bil­ity to en­sure those cus­tomers do re­ceive the cash.

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