Cash-back scheme hitch
Anyone thinking of buying a computer or printer should be wary of cashback offers, says the Commerce Commission.
The commission has received complaints about customers having a lot of difficulty getting the promised cash back after their purchase.
Fair trading director Adrian Sparrow says most consumers received the cash-back but often many months after making the claim.
“We can see a pattern developing in computer retail where consumers are enticed by cash-back offers but then find that the terms and conditions of the offer force them to jump through hoops and wait months to receive the full cash-back amount,” Mr Sparrow says.
He says computer retailers and manufacturers are “pushing the boundaries” and the commission will take action if it detects any breach of the Fair Trading Act.
“The commission has found that a number of retailers have denied responsibility for the problems that consumers are experiencing with cashback claims on the basis that the offer is made by the manufacturer.”
That’s “simply not good enough”, Mr Sparrow says.
Any retailer using a manufacturer’s cash-back offer has a responsibility to ensure those customers do receive the cash.