Auckland City Harbour News - - LETTERS -

re­moval of fare col­lec­tion on board trains.

Of­ten the frus­trated com­muter is faced with the op­tion of queue­ing for a ticket ma­chine or miss­ing the train.

I was one of the hap­less com­muters at Brit­o­mart sta­tion who were ush­ered through tem­po­rary air­port-style queue rail­ing by se­cu­rity guards to take our turns at the ticket ma­chines.

Mean­while the train to Waitakere de­parted.

Fur­ther­more, sub­ur­ban sta­tion ticket ma­chines of­ten do not have change and there­fore will not al­low a ticket pur­chase.

When ticket ma­chines are out of or­der an 0800 num­ber would be use­ful to re­port mal­func­tions. Then they could be quickly fixed. I have of­ten helped peo­ple to buy tick­ets from the ma­chines when they find the touch­screen tech­nol­ogy too daunt­ing.

Surely AT could con­sider hav­ing on­board ticket sales re­stored.

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