It was great to see such comprehensive coverage of the exciting developments under way to improve Auckland’s train network, and to hear the views of some of your readers who regularly use our service ( Auckland City Harbour News, June 12).
As the operator of Auckland’s passenger trains for the past nine years, Veolia Transdev has helped to deliver historic improvements in the number and frequency of train services, which means that today, four times more people use the train than they did back then. We are looking forward to the arrival of the electric trains which will accommodate even more people than we can carry now and get them where they need to go more quickly, but it’s not the ‘‘magic bullet’’ and we’re not resting on our laurels.
Punctuality of our services is impacted by a number of challenges including a network under development, old trains and a network shared with freight services.
When things do go wrong we make our best efforts to put it right as quickly as we can but we acknowledge there are sometimes delays. We’re very focused on addressing the delays within our control and reducing them. We’re focused on improving our communication using the equipment we currently have, and looking to technology that could help us do better.
Our service is all about our customers, and we appreciate all the feedback we receive. Auckland has a more reliable train service than ever before.
We know it can be even better and we want you to know we’re on the case.