Train net­work

Auckland City Harbour News - - LETTERS -

It was great to see such com­pre­hen­sive cov­er­age of the ex­cit­ing de­vel­op­ments un­der way to im­prove Auck­land’s train net­work, and to hear the views of some of your read­ers who reg­u­larly use our ser­vice ( Auck­land City Har­bour News, June 12).

As the op­er­a­tor of Auck­land’s pas­sen­ger trains for the past nine years, Ve­o­lia Trans­dev has helped to de­liver his­toric im­prove­ments in the num­ber and fre­quency of train ser­vices, which means that to­day, four times more peo­ple use the train than they did back then. We are look­ing for­ward to the ar­rival of the elec­tric trains which will ac­com­mo­date even more peo­ple than we can carry now and get them where they need to go more quickly, but it’s not the ‘‘magic bul­let’’ and we’re not rest­ing on our lau­rels.

Punc­tu­al­ity of our ser­vices is im­pacted by a num­ber of chal­lenges in­clud­ing a net­work un­der devel­op­ment, old trains and a net­work shared with freight ser­vices.

When things do go wrong we make our best ef­forts to put it right as quickly as we can but we ac­knowl­edge there are some­times de­lays. We’re very fo­cused on ad­dress­ing the de­lays within our con­trol and re­duc­ing them. We’re fo­cused on im­prov­ing our com­mu­ni­ca­tion us­ing the equip­ment we cur­rently have, and look­ing to tech­nol­ogy that could help us do bet­ter.

Our ser­vice is all about our cus­tomers, and we ap­pre­ci­ate all the feed­back we re­ceive. Auck­land has a more re­li­able train ser­vice than ever be­fore.

We know it can be even bet­ter and we want you to know we’re on the case.

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