Clamping confusion riles
Jarrod Tuck got more than he bargained for on a shopping trip to St Lukes last week.
The sales rep’s car was clamped after a 10minute visit to a bank on St Lukes Rd.
Mr Tuck went to withdraw money before shopping in the Westfield St Luke’s Mega Centre.
But bank customers can’t use the shopping centre carpark, so Mr Tuck’s car was clamped.
“If you look at the whole layout, I would have assumed it was part of the Mega Centre” he says.
“If you’re going to the ANZ for the first time, you can’t really see the driveway for their carparks.”
Mr Tuck says he noticed the bright yellow infringement notice on his car window about 10 minutes after parking the vehicle.
He approached the clampers and told them he intended to go shopping at Warehouse Stationery.
“The guys said if the time on a receipt is later than the time on the ticket, you still have to pay.”
Mr Tuck complained to shopping centre management, and was let off the $95 fine.
But he’s annoyed he was clamped in the first place.
“They sit there and watch people commonly make the same mistake I did – I think the operation is unethical,” he says.
New Zealand Wheel Clamping director Gordon Ward disputes Mr Tuck’s version of events.
He says if Mr Tuck had planned to go shopping, he wouldn’t have returned to his car after visiting the bank.
And if he’d produced a receipt within the allowable parking time limit of two hours, the clamp would have been removed without charge, he says.
Westfield St Luke’s communications manager Debra McGhie says the sign clearly states the carpark is for Mega Centre customers only.
“In this particular situation, the customer was visiting an adjoining business.”
But she says because of some confusion regarding the carparks, management allowed the vehicle to be released without charge.
Ms McGhie also says there is no proof-of-purchase system which sees clamped cars released on presentation of a receipt.
Clamped: Sales rep Jarrod Tuck is unhappy about having his car clamped at St Luke’s Mega Centre after visiting the ANZ next door. .