Clamp­ing con­fu­sion riles

Central Leader - - News - By Scott Morgan

Jar­rod Tuck got more than he bar­gained for on a shop­ping trip to St Lukes last week.

The sales rep’s car was clamped af­ter a 10minute visit to a bank on St Lukes Rd.

Mr Tuck went to with­draw money be­fore shop­ping in the West­field St Luke’s Mega Cen­tre.

But bank cus­tomers can’t use the shop­ping cen­tre carpark, so Mr Tuck’s car was clamped.

“If you look at the whole lay­out, I would have as­sumed it was part of the Mega Cen­tre” he says.

“If you’re go­ing to the ANZ for the first time, you can’t re­ally see the drive­way for their carparks.”

Mr Tuck says he no­ticed the bright yel­low in­fringe­ment no­tice on his car win­dow about 10 min­utes af­ter park­ing the ve­hi­cle.

He ap­proached the clam­pers and told them he in­tended to go shop­ping at Ware­house Sta­tionery.

“The guys said if the time on a re­ceipt is later than the time on the ticket, you still have to pay.”

Mr Tuck com­plained to shop­ping cen­tre man­age­ment, and was let off the $95 fine.

But he’s an­noyed he was clamped in the first place.

“They sit there and watch peo­ple com­monly make the same mis­take I did – I think the op­er­a­tion is un­eth­i­cal,” he says.

New Zealand Wheel Clamp­ing di­rec­tor Gor­don Ward dis­putes Mr Tuck’s ver­sion of events.

He says if Mr Tuck had planned to go shop­ping, he wouldn’t have re­turned to his car af­ter visit­ing the bank.

And if he’d pro­duced a re­ceipt within the al­low­able park­ing time limit of two hours, the clamp would have been re­moved with­out charge, he says.

West­field St Luke’s com­mu­ni­ca­tions man­ager De­bra McGhie says the sign clearly states the carpark is for Mega Cen­tre cus­tomers only.

“In this par­tic­u­lar sit­u­a­tion, the cus­tomer was visit­ing an ad­join­ing busi­ness.”

But she says be­cause of some con­fu­sion re­gard­ing the carparks, man­age­ment al­lowed the ve­hi­cle to be re­leased with­out charge.

Ms McGhie also says there is no proof-of-pur­chase sys­tem which sees clamped cars re­leased on pre­sen­ta­tion of a re­ceipt.

Clamped: Sales rep Jar­rod Tuck is un­happy about hav­ing his car clamped at St Luke’s Mega Cen­tre af­ter visit­ing the ANZ next door. .

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