Great service no more
THE WALLS of the Sandringham PostShop are covered with certificates praising it for its customer service.
But despite its obvious success, the business is about to be stripped of some of its key services.
Owner Chander Satija has run the shop for the past two years and was shocked to get a letter on April 2 from New Zealand Post saying it can no longer provide KiwiBank services, bill payments, motor registration, Land Transport services and IRD applications.
“We’ve been doing quite well, in terms of the standards set by New Zealand Post for the performance of the business. Our performance has never been a problem.”
The decision came when the shop’s fixed-term franchise contract was up for renewal.
Mr Satija says he was told at a recent franchise meeting that New Zealand Post wanted to expand his store, but now it is being downgraded solely to a post centre.
“People will have to go to St Lukes or Mt Roskill. There are no other PostShops in this area,” he says.
Many elderly and disabled people will not be able to make the trip to the other centres.
“Business people in the area are sole traders and they come here because it doesn’t take much time. If they have to go to St Lukes, parking is a big problem and they have to stand in queues.
“They can’t waste half a day, their businesses would be ruined.”
People using the PostShop also visit other businesses in the village, he says.
He has a petition running to keep the services and about 200 customers have already signed it.
Mr Satija says the $250,000 he invested in capital to buy the business “will all become zero” and the loss of customers when the services go has him worried he won’t be able to pay the rent on the shop.
The changes will come into effect on July 2.
Sandringham Business Association chairman Richard Cudmore says the association will be writing to New Zealand Post to oppose the services being removed.
“We’re trying to keep the essential services for the area.”
He says making a longer trip to other PostShops will be too much for many of the area’s residents.
Auckland city councillor Glenda Fryer is also writing to New Zealand Post to fight for the services to stay in Sandringham.
New Zealand Post head of sales and services delivery Scott Pollard says the decision to replace full PostShop and Kiwibank services at Sandringham was not made lightly.
“We took particular account of the need to strengthen our focus on the rapid growth occurring in Mt Roskill.
“With the close proximity of the Mt Roskill store, which also offers Kiwibank, billpay and postal services, continuation of the Sandringham store with identical services would be an inefficient duplication of services in this area.”
He says Mr Satija has been offered the option of operating a post centre, which will provide the immediate community with local postal services.
Services stripped: Sandringham PostShop owner Chander Satija is upset to have some of the key services removed from the business.