Answering the call
A new support line is up and running for people with mental health issues.
Warmline, funded by the Auckland District Health Board and run by Lifeline, provides a service that allows people struggling with mental health issues to talk to someone who has had similar problems.
Team leader Ester Redon, who has overcome post-natal depression, says providing peer support is much different to talking with a counsellor.
“When you can talk to someone you can relate to who’s been on a similar journey and recovery process, it can build a stronger relationship.”
The One Tree Hill resident says people often just need to get something off their chest, rather than requiring professional help.
She says callers can often work their own problems out after talking to someone who cares.
ADHB planning and funding manager for mental health and addictions Deirdre Maxwell says it decided to fund the service after its crisis line received calls from people who weren’t in dire situations.
She says Warmline provides a more suitable type of service to those with feelings of anxiety, loneliness or fear.
Lifeline’s research and development leader Gareth Edwards says it has been pushing for a service like Warmline in Auckland to mirror similar helplines in Wellington and Canterbury.
He says if people who are in distress talk with someone early on, it can prevent the problem from escalating into a more serious situation.
To get in touch with someone from Warmline, which runs from 8pm until midnight, contact Lifeline or your local health professional.
Ready to help: Warmline team leader Ester Redon says having suffered depression makes it easier to help other people with mental health issues.