I was amazed to read in the Central Leader that Sarah Dowling had her car towed for parking in the St Lukes Mega Centre carpark and then walking across the road to the St Lukes Mall, and extremely surprised to discover that the two places are not one and the same outfit. I had always believed that the Mega Centre was part of the St Lukes Mall, and simply an overflow because there was insufficient space within the mall for all these extra retail outlets.
I understand also, from your newspaper, that the Wagener Centre is yet another separate entity.
What happens if I park in the Mega Centre carpark, shop at the Mega Centre, then wish to shop at the mall? Do I still have to drive over? Will I be towed because someone has seen me leaving the Mega Centre carpark on foot? If I have to take my car with me, is this not just adding to the traffic congestion?
I imagine that hundreds of people park in one place and cross by foot to the other place every day. Towing cars creates a ludicrous situation, and needs to be sorted using some basic common sense. I suspect the easiest solution might be to shop at Sylvia Park instead! shopping centres and other facilities Westfield has engaged Parking Enforcement Services to monitor the car parks.
Westfield St Lukes wishes to assure shoppers parking at Westfield St Lukes that vehicles are not towed and/or clamped as this form of monitoring is inconvenient.
We do respect that shoppers may take the opportunity to park in the Westfield St Lukes car park and cross shop at the other shopping facilities which could include the Mega Centre. Provided the shopper is a bonafide shopper of the Westfield St Lukes centre and does not exceed the allocated free time period, no breach notice will be issued.
We do appreciate that people can spend a day shopping that extends beyond the four hours or can overlook the time they have spent at the centre. Anyone who has been shopping at the centre and simply overlooked the amount of time they have stayed at the centre and received a breach notice should approach our customer services desk or make contact directly to Parking Enforcement Services. We are happy to arrange to have their breach notice appealed and then waived with verification of their shopping visit.
Shoppers should also be aware of the free allocated time periods which are 90mins or up to four hours for the intended use of shoppers.
Car park monitoring is implemented to discourage the misuse of the car park by those who are not actually visiting the centre. This is common practice for shopping facilities and centres in New Zealand.
Any form of monitoring car parking at Westfield St Lukes is not intended to penalise a bonafide shopper.