Mall park­ing

Central Leader - - LETTERS -

I was amazed to read in the Cen­tral Leader that Sarah Dowling had her car towed for park­ing in the St Lukes Mega Cen­tre carpark and then walk­ing across the road to the St Lukes Mall, and ex­tremely sur­prised to dis­cover that the two places are not one and the same out­fit. I had al­ways be­lieved that the Mega Cen­tre was part of the St Lukes Mall, and sim­ply an over­flow be­cause there was in­suf­fi­cient space within the mall for all these ex­tra re­tail out­lets.

I un­der­stand also, from your news­pa­per, that the Wa­gener Cen­tre is yet another sep­a­rate en­tity.

What hap­pens if I park in the Mega Cen­tre carpark, shop at the Mega Cen­tre, then wish to shop at the mall? Do I still have to drive over? Will I be towed be­cause some­one has seen me leav­ing the Mega Cen­tre carpark on foot? If I have to take my car with me, is this not just adding to the traf­fic con­ges­tion?

I imag­ine that hun­dreds of peo­ple park in one place and cross by foot to the other place ev­ery day. Towing cars cre­ates a lu­di­crous sit­u­a­tion, and needs to be sorted us­ing some ba­sic com­mon sense. I sus­pect the eas­i­est so­lu­tion might be to shop at Sylvia Park in­stead! shop­ping cen­tres and other fa­cil­i­ties West­field has en­gaged Park­ing En­force­ment Ser­vices to mon­i­tor the car parks.

West­field St Lukes wishes to as­sure shop­pers park­ing at West­field St Lukes that ve­hi­cles are not towed and/or clamped as this form of mon­i­tor­ing is in­con­ve­nient.

We do re­spect that shop­pers may take the op­por­tu­nity to park in the West­field St Lukes car park and cross shop at the other shop­ping fa­cil­i­ties which could in­clude the Mega Cen­tre. Pro­vided the shop­per is a bonafide shop­per of the West­field St Lukes cen­tre and does not ex­ceed the al­lo­cated free time pe­riod, no breach no­tice will be is­sued.

We do ap­pre­ci­ate that peo­ple can spend a day shop­ping that ex­tends be­yond the four hours or can over­look the time they have spent at the cen­tre. Any­one who has been shop­ping at the cen­tre and sim­ply over­looked the amount of time they have stayed at the cen­tre and re­ceived a breach no­tice should ap­proach our cus­tomer ser­vices desk or make con­tact di­rectly to Park­ing En­force­ment Ser­vices. We are happy to ar­range to have their breach no­tice ap­pealed and then waived with ver­i­fi­ca­tion of their shop­ping visit.

Shop­pers should also be aware of the free al­lo­cated time pe­ri­ods which are 90mins or up to four hours for the in­tended use of shop­pers.

Car park mon­i­tor­ing is im­ple­mented to dis­cour­age the mis­use of the car park by those who are not ac­tu­ally vis­it­ing the cen­tre. This is com­mon prac­tice for shop­ping fa­cil­i­ties and cen­tres in New Zea­land.

Any form of mon­i­tor­ing car park­ing at West­field St Lukes is not in­tended to pe­nalise a bonafide shop­per.

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