Open­ing doors to another world

Pro­vid­ing good ser­vice is a way of life for Matthew Mo­ran. He’s given var­i­ous roles a go dur­ing his ca­reer in hos­pi­tal­ity. He talks to Ka­rina Aba­dia about his cur­rent job as a ho­tel door­man.

Central Leader - - NEWS -

You have to be able to mul­ti­task to be a good door­man but you also need to be per­cep­tive, Matthew Mo­ran says.

He’s been a door­man and wel­comer at the Pull­man Auck­land since last Au­gust.

‘‘Some­times you can read that a per­son doesn’t want to be overindulged, they just want to get the job done.

‘‘Other peo­ple you can tell are happy to chat be­cause they’re in hol­i­day mode.’’

Mo­ran has had plenty of ex­pe­ri­ence in the hos­pi­tal­ity trade.

His most en­dur­ing role was work­ing as an Air New Zealand in­ter­na­tional flight at­ten­dant for 18 years.

He bought a cafe called Bar­retta in Beres­ford Square in 2006 which he ran for a few years.

Mo­ran has also owned a B&B in Herne Bay and leased another on Wai­heke Is­land.

The job at the Pull­man Ho­tel came up after he moved back to the main­land last year.

When peo­ple think of a door­man they en­vis­age some­one wear­ing a top hat and gloves but times have changed, Mo­ran says.

The 50-year-old loves in­ter­act­ing with peo­ple and it’s a job which keeps him on his toes.

As well as greet­ing peo­ple and open­ing doors, he also di­rects cars on the fore­court.

‘‘If it’s a nor­mal day the cars seem to come in like clock­work and you go and open the door.

‘‘Then there’s nor­mally a porter to help them with lug­gage.

‘‘If it’s a re­ally busy day it’s just a point of di­rect­ing, wel­com­ing, go­ing to the next car and mak­ing sure there’s no grid­lock.’’

If it doesn’t rain it pours. That’s re­ally typ­i­cal of the job and of hos­pi­tal­ity, Mo­ran says.

A lot of guests ask him ques­tions about good places to eat or what there is to do in the city.

Luck­ily the CBD res­i­dent dines out a lot so he’s al­ways got a good rec­om­men­da­tion.

Mo­ran typ­i­cally works from 8am till 6.30pm.

When it’s busy he works five days on and two days off but gen­er­ally it’s four days on and three days off.

Sun­day is the most ex­treme day of the week.

‘‘It’s ab­so­lutely crazy in the morn­ing with peo­ple leav­ing all at the same time. In the af­ter­noon it’s just dead.’’

Mo­ran is good at look­ing out for jobs to do dur­ing slow pe­ri­ods.

If it’s re­ally quiet he cleans the posts out­side or the win­dows and doors.

If they’re short of porters inside he’ll help with room checks or tak­ing bags up.

Deal­ing with hen par­ties is of­ten in­ter­est­ing.

‘‘They’ll turn up and some of the cakes they bring in are quite out­ra­geous.

‘‘To say some of them are naughty is an un­der­state­ment.

‘‘I just tell the porter: ‘ You might want to cover the cake up be­fore you wheel it around’ and the look on their face is like: ‘ Oh my God’.

‘‘That’s a fun part of the job.’’

Vis­its from pro­fes­sional sports play­ers can also cause a stir.

‘‘A lot of rugby league teams come to the ho­tel and have ice baths.

‘‘There was one team that walked vir­tu­ally naked through the lobby in lit­tle tow­els. That got a lot of looks.’’

Photo: KA­RINA ABA­DIA

On hand: Matthew Mo­ran says be­ing the door­man at the Pull­man Auck­land is about en­sur­ing guests are taken care of through­out their stay.

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