CUS­TOMER EX­PE­RI­ENCE LEAD

CHB Mail - - News - This is not a typ­i­cal cus­tomer ser­vices role! Have you ever had an in­no­va­tive and bold idea that you have wanted to put in place? This is the op­por­tu­nity that will al­low you to. This role is a unique op­por­tu­nity for an en­er­getic, in­no­va­tive per­son to work

A cus­tomer ex­pe­ri­ence su­per­star, this role will take re­spon­si­bil­ity for de­liv­er­ing op­er­a­tional im­prove­ments and in­no­va­tion that re­sults in en­hanced ser­vices and out­stand­ing cus­tomer ex­pe­ri­ences for our com­mu­nity. This in­cludes de­sign­ing and im­ple­ment­ing on­go­ing train­ing; as­sist­ing with day-to-day so­cial me­dia mes­sag­ing, web­site and other plat­forms and the day-to-day op­er­a­tional man­age­ment of our Cus­tomer Ex­pe­ri­ence Rep­re­sen­ta­tives. The role will also work across both cen­tres to en­sure that peak times are cov­ered, as ap­pro­pri­ate.

We’re happy to con­sider up-and-com­ing stars look­ing for a full-time role, or suc­cess­ful prac­ti­tion­ers who may pre­fer the role a part-time ba­sis. We are com­mit­ted to pro­vid­ing a safe and great place to work, that val­ues di­ver­sity and in­clu­sion, and de­vel­ops skilled peo­ple who can lead our com­mu­nity to thrive. Ap­pli­ca­tions for this role close Sun­day 16 Septem­ber 2018. For the full de­tails of the above role and to ap­ply, please visit our Ca­reers page on:

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