CUSTOMER EXPERIENCE LEAD
A customer experience superstar, this role will take responsibility for delivering operational improvements and innovation that results in enhanced services and outstanding customer experiences for our community. This includes designing and implementing ongoing training; assisting with day-to-day social media messaging, website and other platforms and the day-to-day operational management of our Customer Experience Representatives. The role will also work across both centres to ensure that peak times are covered, as appropriate.
We’re happy to consider up-and-coming stars looking for a full-time role, or successful practitioners who may prefer the role a part-time basis. We are committed to providing a safe and great place to work, that values diversity and inclusion, and develops skilled people who can lead our community to thrive. Applications for this role close Sunday 16 September 2018. For the full details of the above role and to apply, please visit our Careers page on: