Po­lice sta­tion tri­als video phone

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Po­lice are tri­alling new au­dio­vi­sual tech­nol­ogy at Waipuku­rau Po­lice Sta­tion, with a video phone that al­lows peo­ple in Waipuku­rau to talk to po­lice staff in Hast­ings.

“We want ev­ery­one in New Zealand to be able to con­tact us any­time, any­where so we’re tri­alling new tech­nolo­gies as part of wider work to im­prove our ser­vice de­liv­ery,” says Se­nior Sergeant Bryan Smith.

“New tech­nolo­gies can im­prove the ser­vice we can pro­vide, espe­cially in small com­mu­ni­ties like Waipuku­rau. Be­cause we haven’t used it be­fore, we de­cided to trial the video phone in a sta­tion with staff avail­able on site to as­sist if needed.

“Ul­ti­mately, we’d like to use this sort of tech­nol­ogy to ex­tend the hours in small sta­tions so the pub­lic can talk to po­lice us­ing the video phone out­side of the sta­tion open­ing hours.”

Mr Smith stressed this tech­nol­ogy is be­ing con­sid­ered as a way to pro­vide the pub­lic with new and im­proved ways to ac­cess and re­ceive polic­ing ser­vices, not to re­place the cur­rent face-to­face in­ter­ac­tions.

“This is all about cre­at­ing more op­tions for the pub­lic so they can choose how, where and when they con­tact us.

“We know that across the coun­try peo­ple still want to en­gage face-to-face with po­lice in their com­mu­nity, and po­lice will al­ways do this.

“The feed­back we get from the trial in Waipuku­rau will be used to in­form how we use video phones in the fu­ture — in Waipuku­rau and other lo­ca­tions.”

The feed­back from mem­bers of the com­mu­nity who have used the video phone is valu­able and po­lice want to know what the com­mu­nity thinks, whether or not you have used the video phone.

Waipuku­rau Po­lice Sta­tion’s new of­fi­cer in charge, Se­nior Sergeant Mel Humphries, along with her sta­tion sup­port of­fi­cer and the Hast­ings face of the video phone, will be do­ing a com­mu­nity walk to in­tro­duce them­selves and get feed­back.

The video phone is in­tended to be used in non­emer­gency sit­u­a­tions, such as re­port­ing lost prop­erty, seek­ing ad­vice or ap­ply­ing for a firearms li­cence.

In an emer­gency peo­ple should al­ways call 111 or if they are at the Waipuku­rau sta­tion they can use the video phone and the op­er­a­tor in Hast­ings can as­sist. As well as tri­alling these new tech­nolo­gies, po­lice are also in­tro­duc­ing a sin­gle non­emer­gency num­ber and im­proved on­line re­port­ing.

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