Understanding clients is key

With a longstanding working relationship, Aurora has built up a thorough understanding of their client Jetpatcher’s business. Providing Alfa Laval plate heat exchangers on a number of projects has meant Aurora knows their client’s needs inside and out.

Jim Turnball who manages Jetpatcher says Aurora’s knowledge of their business is key to a successful relationship.

“Aurora knows our product and our firm,” says Jim. “In turn we know what we want from Aurora.”

Reliability is another key benefit and it’s crucial to Jetpatcher’s operation that all equipment parts are fail-safe.

“We don’t ever have any problems with Aurora’s heat transfer units, which is the biggest benefit to our business, because we can’t afford to have issues with them,” says Jim.

Built on such strong foundations, Aurora and Jetpatcher’s relationship is set to continue for many years to come.

“I’m always happy to approach them with new ideas and questions,” Jim says.

Aurora says it understands that reliable, effective and efficient heating and cooling solutions are the cornerstone of every successful heat transfer project.

The firm can provide a large variety of customisable heat exchangers to meet virtually any heat transfer application. The combination of world leading Alfa Laval heat transfer technology with Aurora’s project and systems building expertise allows it to offer clients the most advanced, efficient and diverse range of industrial heat transfer and pasteurisation solutions.

“At Aurora we stand close behind our product and all our industry leading brands are backed by expert advice, premium product, installation and scheduled servicing that is second to none,” says the firm.

“All this is ultimately designed to make your next decision an easy one. No matter what stage of your process you’re at right now, make Aurora your process equipment partner.”