Stick to the basics
WHY IT'S THE FIRST RULE FOR ANY MAINTENANCE TEAM
Stick to the basics and document everything are the two rules that Fisher & Paykel Healthcare's Jun Lanada lives by.
Jun is the maintenance manager at the firm's Obstructive Sleep Apnoea (OSA) group, he has worked there for four years, and before joining the firm he worked at Nestlé.
The OSA group uses a wide range of production equipment, from silicon and thermal plastic moulding machines, to ultrasonic welding gear, industrial sewing machines, and there are assembly lines to keep running too.
“We need to know quite a lot about the components all this equipment uses,” says Jun. “It's always a component that fails – not the whole machine.
“It is how they fail that we need to be aware of so we can do something to prevent them from failing again.”
Jun says his focus is on his team of maintenance technicians and engineers, as opposed to the equipment they are responsible for.
“I put my energies into coaching and guiding the team – because they are all experts,” he says.
“Our machines are all very different from one another, so what I try to do is spread the work around – so everyone gets to work on all the machines over time.
“I want to raise the skills of each team member, because I don't want one person being the only expert on a particular machine – I prefer to have expert generalists so there are no worries when a person goes on holiday.”
Jun mixes it up by looking at who worked on a machine last time it needed servicing and then assigning someone different to the job next time.
“That doesn't mean to say that each team member doesn't have their favourite machines,” says Jun.
Having staff get to know all new equipment is a key factor in how Jun runs his maintenance crew.
“Before we turn on the switch of any new equipment, a few things need to be in place,” he says. “These can include a maintenance strategy and maintenance procedure. In addition, all maintenance staff are trained on new machines. If this is not possible, then a few key people are trained and they share the knowledge with their colleagues.”
Jun says new equipment is arriving all the time, with the firm “growing at a rapid rate”.
“The firm is doubling in size every five years,” he says. “But it translates into plenty of equipment coming in – every month something new is commissioned.”
When it comes to ordering equipment, Jun's team is given a say before the purchase order is signed.
“We are consulted because we hold a lot of data on the performance and reliability of
Fisher & Paykel Healthcare maintenance technicians Terry Carter (electrical) and Steven Whitfield (mechanical) carry out refurbishment work.