Gear­ing up for an un­pre­dictable fu­ture

DEMM Engineering & Manufacturing - - PRODUCT WATCH - Grant Hop­kins, En­ter­prise Di­rec­tor, Voda­fone New Zealand.

Dra­matic so­cial, tech­no­log­i­cal, po­lit­i­cal and eco­nomic changes are dis­rupt­ing the way we do business – and that means there’s an op­por­tu­nity to re­think tra­di­tional bor­ders and business mod­els to de­liver bet­ter, faster, smarter ex­pe­ri­ences to cus­tomers.

The dig­i­tal age is an ex­cit­ing time to do business, but th­ese rapid changes will mean big chal­lenges across ev­ery sec­tor. Take the man­u­fac­tur­ing in­dus­try for ex­am­ple. It’s pre­dicted that by 2018, 3D print­ing will cost $100 bil­lion ev­ery year in in­tel­lec­tual prop­erty glob­ally. This is just one of the many far-reach­ing changes that will im­pact en­gi­neer­ing and man­u­fac­tur­ing busi­nesses. As with any mas­sive shift in an in­dus­try, of course there will be ca­su­al­ties – the ones that sur­vive and pros­per are those who are ready to take ad­van­tage of the change. That’s what Voda­fone calls be­ing a Ready Business. It’s a term to de­scribe the way suc­cess­ful busi­nesses are op­er­at­ing that will mean they’re ready for the rapid and un­pre­dictable changes fac­ing their in­dus­try. But it’s not just new tech­nol­ogy chal­leng­ing the sta­tus quo in man­u­fac­tur­ing and en­gi­neer­ing ei­ther. Peo­ple are also de­mand­ing more. They ex­pect im­me­di­ate ser­vice and prompt de­liv­ery – es­pe­cially when an al­ter­na­tive sup­plier is only a few clicks away. Driven by dig­i­tal de­vel­op­ments such as so­cial, mo­bile, an­a­lyt­ics and cloud, th­ese ma­jor trends are forc­ing busi­nesses to re­think their tra­di­tional bor­ders and even their business mod­els. And it’s more than just front line re­spon­sive­ness that needs at­ten­tion. Smarter use of tech­nol­ogy can help mo­bilise sup­ply chain, dis­tri­bu­tion mod­els, front and back of­fice pro­cesses and the fac­tory floor. That in­creased de­mand from cus­tomers was ex­actly what Tran­sDiesel were fac­ing – they needed to im­prove their com­mu­ni­ca­tions sys­tem so they could keep up.

Tran­sDiesel – bet­ter sys­tems to meet de­mand

Tran­sDiesel pro­vides parts, equip­ment and ser­vices to the trans­port, min­ing, forestry, con­struc­tion and marine sec­tors, so when their cus­tomers call, they nearly al­ways need ur­gent help. An out-dated and in­ef­fi­cient com­mu­ni­ca­tions sys­tem had started to make it im­pos­si­ble to re­spond to them quickly. Tran­sDiesel was in dan­ger of los­ing business, money, and most wor­ry­ingly, their rep­u­ta­tion. They needed a way to seam­lessly con­nect their 13 na­tion­wide branches with 200+ em­ploy­ees, work­ing on and off site.

Get­ting ready for any­thing

Voda­fone elim­i­nated un­used and un­nec­es­sary lines and uni­fied Tran­sDiesel’s com­mu­ni­ca­tion sys­tems with Voda­fone IP Tele­phony. This im­proved re­spon­sive­ness and re­duced com­mu­ni­ca­tions costs by 30%. Calls are now trans­ferred in­stantly to any avail­able rep. The team can also eas­ily share info or check stock while on the phone to a cus­tomer. By elim­i­nat­ing missed calls and in­creas­ing the mo­bil­ity of staff, Tran­sDiesel has pro­tected their prof­its as well as their rep­u­ta­tion.

Are you ready?

So is your or­gan­i­sa­tion ready to make the most of the trans­for­ma­tions in your in­dus­try? Are you set up to pro­tect against the ex­tra risk that comes with it? Th­ese are the ques­tions we ask to help busi­nesses stay one step ahead – and pro­tect them­selves into the fu­ture.

To read the full story on Tran­sDiesel and find out how Voda­fone can help you be­come a Ready Business, visit voda­fone.co.nz/ready­busi­ness

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