New Na­tional Parts Dis­tri­bu­tion Cen­tre for Ford

DEMM Engineering & Manufacturing - - MATERIALS HANDLING -

Ford New Zealand has opened a new Na­tional Parts Dis­tri­bu­tion Cen­tre in Auck­land to ac­cel­er­ate plans to make it eas­ier for cus­tomers to up­grade and ser­vice their ve­hi­cles at deal­er­ships across the coun­try.

The com­pany of­fi­cially cut the rib­bon at the fa­cil­ity in the High­brook Busi­ness Park in East Ta­maki amidst a record year of new ve­hi­cle launches.

The new Na­tional Parts Dis­tri­bu­tion Cen­tre is equipped with an all new stor­age sys­tem aligned to Ford’s Global Ware­hous­ing prin­ci­ples, pro­vid­ing en­hanced ware­house op­ti­mi­sa­tion to sup­port wider stock hold­ings in New Zealand, and im­proved parts flow within the op­er­a­tion. Ford ex­pects this op­er­a­tion to de­liver sig­nif­i­cant gains to sup­ply fill rates and faster re­plen­ish­ment for the Dealer net­work.

Corey Holter, Man­ag­ing Di­rec­tor Ford New Zealand, said the new build­ing is a sig­nif­i­cant long term in­vest­ment to sup­port Ford’s ex­pand­ing ve­hi­cle range but also has the Ford cus­tomer in mind.

“The new Na­tional Parts Dis­tri­bu­tion Cen­tre is a big step for­ward to bet­ter sup­port our growth ob­jec­tives, help us bet­ter ser­vice our deal­ers, and ul­ti­mately help im­prove the Ford cus­tomer ex­pe­ri­ence at our ser­vice cen­tres,” said Holter. “With bet­ter ac­cess, more stor­age ca­pac­ity and up­graded equip­ment, the first ma­jor part of our lo­cal sup­ply chain has been greatly im­proved and we will be able to get parts to our cus­tomers more ef­fi­ciently and with less wait­ing.”

The Ford pro­ject team has also fo­cused on im­prov­ing safety for its em­ploy­ees within the op­er­a­tion and has com­pletely re­placed its en­tire ma­te­ri­als han­dling equip­ment fleet, which comes fully equipped with a fleet man­age­ment sys­tem called In­folink™.

In­folink™, is a wire­less fleet man­age­ment sys­tem de­vel­oped and man­u­fac­tured by the Crown Equip­ment Cor­po­ra­tion, this en­ables Ford’s man­age­ment to col­late real time data cap­tur­ing equip­ment im­pacts, pro­duc­tiv­ity, util­i­sa­tion, energy and ser­vic­ing re­quire­ments, whilst also re­strict­ing ac­cess to com­pli­ant op­er­a­tors only.

As a brand-new, pur­pose-built build­ing, Ford will be able to bet­ter stock and de­liver the more than 750,000 Cer­ti­fied Ford parts that will go through the Ford Na­tional Parts Dis­tri­bu­tion Cen­tre to deal­er­ships each year. An im­proved en­trance for trucks and an ex­tended canopy will also pro­vide bet­ter ac­cess and pro­tec­tion for de­liv­er­ies in all weather.

Join­ing the Ford New Zealand team for the open­ing were vis­it­ing Ford ex­ec­u­tives Graeme Whick­man (Ford Aus­tralia and New Zealand CEO) and John Cooper (Ford Vice Pres­i­dent Cus­tomer Ser­vice Asia Pa­cific) as well as Mem­ber of Par­lia­ment for Botany, Jami-Lee Ross, and Chief Ex­ec­u­tive Of­fi­cer of Good­man in New Zealand, John Dakin.

“We are in­vest­ing heav­ily on stylish, in­no­va­tive new ve­hi­cles that cus­tomer fall in love with and stay in love with through ex­cep­tional ser­vice,” says Graeme Whick­man, Pres­i­dent and CEO, Ford of Aus­tralia and New Zealand. “I know from my time in New Zealand that Ki­wis are very dis­cern­ing so we are ex­cited to of­fer them a bet­ter ex­pe­ri­ence when they bring ve­hi­cles to our deal­er­ships.”

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