New Olym­pus MD sets fo­cus on cus­tomers

DEMM Engineering & Manufacturing - - NEWS -

The re­cently ap­pointed Man­ag­ing Di­rec­tor of Olym­pus Aus­tralia and New Zealand, James Bowe, has set his sights on mak­ing the com­pany a lead­ing force in de­liv­er­ing value above and be­yond its prod­ucts.

“It is no longer enough to say we have the best prod­uct spec­i­fi­ca­tions and high­est per­for­mance,” Bowe said. “Cus­tomer ser­vice, on-site sup­port, ed­u­ca­tion, train­ing, pre­ven­ta­tive main­te­nance and com­mu­ni­ca­tion are key and it’s my goal to make Olym­pus the mar­ket leader in th­ese ar­eas.”

With a 19 year his­tory at Olym­pus Aus­tralia and New Zealand, Bowe has been in­stru­men­tal in trans­form­ing the com­pany from a lo­cally run dis­trib­u­tor to a di­rectto-mar­ket sub­sidiary of the in­ter­na­tional Olym­pus Cor­po­ra­tion. There are now more than 330 em­ploy­ees and a heavy in­vest­ment in lo­cal in­fras­truc­ture – with of­fices in Mel­bourne, Bris­bane, Ade­laide, Perth, Auck­land, Christchurch and Welling­ton. Each of­fice is staffed by teams of sales, ser­vice and sup­port per­son­nel ready to ful­fil Bowe’s vi­sion.

Olym­pus has achieved dou­ble-digit an­nual growth in the re­gion over the past five years. Ac­cord­ing to Bowe, re­la­tion­ships with cus­tomers and the ben­e­fits which Olym­pus adds to their busi­nesses are the big­gest driv­ers of this suc­cess. He will con­tinue to in­vest in th­ese re­la­tion­ships dur­ing his time as Man­ag­ing Di­rec­tor.

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