How busi­nesses are driv­ing pro­duc­tiv­ity and ef­fi­cien­cies with en­ter­prise mo­bil­ity

DEMM Engineering & Manufacturing - - TECHNOLOGY -

MO­BILE DE­VICES, smart mo­bile plat­forms, col­lab­o­ra­tion tools and busi­ness ap­pli­ca­tions are creat­ing im­por­tant ef­fi­cien­cies and op­por­tu­ni­ties in the work­place. With the app econ­omy, es­pe­cially busi­ness ap­pli­ca­tions, mo­bil­ity is ex­pected to grow to USD6.3 tril­lion by 2021, ac­cord­ing to App An­nie’s Global App Econ­omy Fore­cast

Ilan Rubin, man­ag­ing di­rec­tor in Aus­tralia of global en­tity, Wavelink, which de­liv­ers mo­bile- en­abling so­lu­tions that im­prove supply chain ef­fi­ciency and worker pro­duc­tiv­ity, said that the abil­ity to work any­time, any­where, is chang­ing how em­ploy­ees work, how they com­mu­ni­cate and how they col­lab­o­rate with col­leagues, cus­tomers and part­ners for large and small busi­nesses.

Mo­bil­ity has in­tro­duced a new dy­namic into busi­ness com­mu­ni­ca­tions across in­dus­tries such as man­u­fac­tur­ing en­abling op­er­a­tions staff to in­ter­act with sen­sor- driven ma­chine in­for­ma­tion to op­ti­mise pro­duc­tiv­ity from their mo­bile de­vice.

Rubin said that for to­day’s work­force, en­ter­prise mo­bil­ity is fre­quently the so­lu­tion of choice as peo­ple in­creas­ingly work re­motely and on the move, and see the lan­d­line as ir­rel­e­vant.

“From a com­mer­cial point of view, busi­nesses are view­ing this in­creased mo­bil­ity as an op­por­tu­nity to in­tro­duce ef­fi­cien­cies, build new rev­enue streams, and in­tro­duce higher lev­els of cus­tomer ser­vice.

“Of all the fac­tors driv­ing tech­no­log­i­cal and be­havioural change, mo­bil­ity and cloud ap­pli­ca­tions are prob­a­bly the most sig­nif­i­cant and lib­er­at­ing. To­gether, they en­able the in­tro­duc­tion of en­ter­prise- grade tools for com­mu­ni­ca­tion and col­lab­o­ra­tion for busi­nesses large and small.”

The di­vide be­tween per­sonal and pro­fes­sional mo­bile de­vices is still a chal­lenge for some in­dus­tries. In man­u­fac­tur­ing, for ex­am­ple, de­vices need to be rugged. So, work de­vices of­ten need to be sep­a­rate from per­sonal ones, con­trary to one com­mon view of ‘ bring your own de­vice’ (BYOD) in the work­place.

“Although BYOD isn’t for all busi­nesses, em­ploy­ees’ per­sonal smart­phone pref­er­ences and ex­pec­ta­tions have strong in­flu­ence in the work­place, with em­ploy­ees of all ages ex­pect­ing in­for­ma­tion and sup­port­ive apps, pro­vid­ing data and com­mu­ni­ca­tions, at speed,” Rubin said.

Many peo­ple to­day carry mul­ti­ple phones or tablets, one for per­sonal use and an­other for busi­ness, be­cause there is an ex­pec­ta­tion that em­ploy­ees should be able to work wher­ever they are, when­ever they want to, and be pro­vided with the most ap­pro­pri­ate de­vice for the work­ing en­vi­ron­ment.

“The mo­bile plat­form is crit­i­cal, be­cause it must be en­ter­prise- grade and busi­ness-aligned with the abil­ity to sup­port so­phis­ti­cated and com­plex work­flows or datasets. IT man­agers and sys­tem ar­chi­tects there­fore have to plan for a ma­jor­ity of in­stances where hand­held mo­bile de­vices are the pri­mary end­points for both data and voice.

“As a re­sult, a co­her­ent ap­proach to en­ter­prise mo­bil­ity is re­quired. This in­cludes con­sid­er­ing uni­fied com­mu­ni­ca­tions and col­lab­o­ra­tion as a strate­gic first step when build­ing busi­ness ap­pli­ca­tions. When these things are a mere af­ter­thought, it cre­ates ad hoc pro­cesses and re­quires that em­ploy­ees use mul­ti­ple de­vices and sys­tems to ac­cess in­for­ma­tion they need to com­plete rou­tine tasks.

“To de­liver a strong re­turn on in­vest­ment from mo­bile and the ac­com­pa­ny­ing func­tion­al­ity, busi­nesses need a mo­bil­ity so­lu­tion that en­com­passes: op­er­a­tional ef­fi­ciency and mo­bile con­ver­gence; busi­ness work­flows; em­ployee and cus­tomer safety; cus­tomer ser­vice im­prove­ment; and reg­u­la­tory com­pli­ance. For ex­am­ple, the Spec­tralink Ver­sity (www.ev­er­lea.co.nz) is a great ex­am­ple of a pur­pose- built smart­phone, that looks and func­tions like a con­sumer de­vice, but is de­signed specif­i­cally to meet the busi­ness needs of the var­i­ous in­dus­tries with a mo­bile work­force.”

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