Council prepares to introduce two spruced up sites
Auckland Council and Auckland Libraries have given a sneak preview of their new websites that are worth $5.75 million.
Council’s $3.95m website will have a staggered release over the next three months, and Auckland Libraries’ $1.8m site will go live in September.
The websites aim to make online interaction easier through simpler language, short succinct pages and smarter search engines with a focus on mobile access.
The new council website will support the development of online payments, book building inspections, and sort out resource consents online.
Council’s customer centric transformation (CCT) is behind the redevelopment.
CCT digital head Wendy Beban says the reason for the new websites is that the current software is nearing the end of its life, meaning if it’s left as it is, it would pose a security risk.
The current websites were created when the council was amalgamated in 2010, and eight council websites and seven library websites were merged into one website for each organisation.
Council’s website has more than 4300 pages and 26,000 PDFs making the site clunky and difficult to navigate. Beban says the current website is not intuitive and doesn’t function properly on mobile technology.
‘‘Customers are coming into it confused and I’d have to say they’re coming out of it even more confused,’’ Beban says.
Combined, the websites received 15 million views per year, with an average of 40,000 views a day.
In comparison, Christchurch Council’s website receives about 13,000 views a day, Wellington Council around 7000 views, and Inland Revenue Department about 60,000 views.
Auckland Libraries’ new website will be stripped right back, and will feature a ‘belt of books’, showing users new titles and popular reads echoing librarian’s recommendations.
Beban says the two websites would allow users to log in to pay rates, register dogs, and browse the library online without needing duplicate accounts.
More than 10,000 users provided feedback on council’s previous website and council will ask for further feedback as it releases the website in three stages.
The first version of the council website will be available in May, with later releases in July and September.
‘‘Council's $3.95m website will have a staggered release.’’
Auckland Council and Auckland Libraries are unveiling new websites worth $5.75 million, says project leader Wendy Beban, as the present software is nearing the end of its life.