Not the first time
[Regarding the three-year-old girl who lost part of a finger – KMN, August 16], a similar incident took place on the same travelator when my daughter was four years of age. Even though she is seven now, she still relives that moment every time we visit North City Shopping Centre.
Three years ago we were visiting North City Shopping Centre and went down the travelator – upon reaching the bottom somehow my daughter’s pull cord from her hood on her jacket got caught in the black rubber hand grip (which surrounds both sides of the travelator both up and down) and once it went under (into the floor) it began to draw the cord tighter.
It dragged her little frame straight down and not knowing what was happening, immediately we thought she had just tripped up, we then saw her grabbing for her throat and gasping for air.
I ran straight for help whilst her mother and aunty began to scream and frantically trying to rip her jacket off her.
I finally arrived with a security guy who only treated the incident as a joke, he thought my daughter was having a tantrum. My daughter’s mother and aunty had ripped her jacket off her and released her from a potentially deadly situation.
We immediately went to the service desk to make some kind of a complaint, the security officer said he would fill out a report. At the time there were no warnings or caution signs.
We still have not heard back from North City Shopping Centre, no apology. I’m glad we still have our little girl, due to the instincts and reactions of a mother and sister.
We all hope that little girl’s finger heals quickly. FRED LAUMUA, Porirua.