Train sched­ule

Kapi-Mana News - - OPINION -

Editor,

[In re­sponse to John Burke’s let­ter, pub­lished last week] All the new Matangi trains are ex­pected to be in ser­vice next year.

Up till 10 months ago, John Burke was a Greater Welling­ton re­gional coun­cil­lor and a di­rec­tor of Greater Welling­ton Rail Ltd.

In these two ca­pac­i­ties, he re­ceived de­tailed in­for­ma­tion about the con­tract be­tween Greater Welling­ton and Rotem Mit­sui. He will also be aware that those de­tails are com­mer­cially sen­si­tive.

For the in­for­ma­tion of your read­ers, yes, there have been de­liv­ery de­lays (for a va­ri­ety of rea­sons), but the trains are be­ing built and de­liv­ered pro­gres­sively. To date, 42 cars (44 per cent of the Matangi fleet) have been de­liv­ered, and this week the 30th car will be com­mis­sioned and ready for ser­vice.

The most re­cent de­lay was the re­sult of a de­sign fault in an elec­tri­cal com­po­nent.

This was picked up dur­ing the test­ing and com­mis­sion­ing of the trains. Fix­ing these things takes time, but is pre­cisely why we have such a com­pre­hen­sive test­ing process.

Feed­back from pas­sen­gers about the new trains has been very pos­i­tive – they are a huge im­prove­ment. I hope that Mr Burke has been able to en­joy a ride on one of the new trains now run­ning on the Kapiti Line. FRAN WILDE, chair­woman,

Greater Welling­ton. Welling­ton Star Taxis Lim­ited re­sponds: We have had the driver come into our of­fice and pro­vide a de­tailed se­quence of events as they hap­pened on Septem­ber 14. We do ac­knowl­edge that the se­quence of events as nar­rated by the pas­sen­ger is cor­rect. How­ever, she has ne­glected to men­tion that she re­quested the driver to take her to the desti­na­tion via a route spec­i­fied by her.

The driver, hav­ing re­ceived spe­cific in­struc­tions from the lady to go via the mo­tor­way, and as­sum­ing that she must be hav­ing some more jobs to do be­fore her fi­nal desti­na­tion, took her as re­quested.

The driver was aware of a shorter route but, out of po­lite­ness and the fear of be­ing ac­cused of pry­ing into per­sonal af­fairs, did not ques­tion the lady, and heeded her in­struc­tions.

We did re­ceive a call from the lady af­ter the end of the trip, query­ing the cost of the trip, to which we told her we fol­low what has been shown on the me­ter. We can as­sure you that all the me­ters are checked and locked by the le­gal re­quired au­thor­i­ties.

We have NZTA-ap­proved tar­iff sig­nage posted out­side the pas­sen­ger door as well as in­side the cabs, which clearly shows the amount that will be due per kilo­me­tre and the re­spec­tive sur­charges per type of trans­ac­tion.

Fi­nally, we would like to re­quest all mem­bers of the pub­lic to please have more trust in our driv­ers for a safe and prof­itable jour­ney.

We do ac­knowl­edge that you might have pre­vi­ous ex­pe­ri­ences from other com­pa­nies on tak­ing longer routes and charg­ing more etc, but please have faith in our driv­ers to al­ways take you on a shorter/cheaper route, un­less you re­quest other­wise.

(Re­sponse abridged) re­duce govern­ment spend­ing on un­nec­es­sary mo­tor­ways (sav­ing bor­rowed bil­lions) and put that money into es­sen­tial smart trans­port projects in­stead, such as the Welling­ton rail net­work, walk­ing and cy­cling, and keep­ing fares to a min­i­mum.

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