Changes may affect tenants
Housing New Zealand is asking Porirua tenants to be patient as it introduces its latest changes, which it describes as ‘‘ a heart and lung transplant’’.
After it has transferred about 83 million records, Housing New Zealand is this month switching over to a new core computer system, which will help it change the way it goes about its business, says Tenancy Services manager Jackie Pivac.
‘‘We have more than 3000 houses in Porirua and Kapiti, and this will affect all of our tenants.
‘‘It will impact each of our 1100 staff, every process we carry out and every system we operate.’’
The new system will free up tenancy managers from administrative work and double the time they have to visit tenants, says Ms Pivac, and reduce waiting times for applicants.
But as the new systems are introduced and staff get used to working with them, there are likely to be service delays, she says.
‘This is a huge undertaking – we’ve been working on it for two years and our staff have spent some 20,000 hours training for it.
‘‘We have boosted numbers at our customer services centres, and we’ll be giving emergency calls priority as always.’’
She asked people to be patient, and to avoid phoning Housing New Zealand during peak hours – primarily mornings, particularly on Mondays.
The call centres are open 24 hours a day.