Changes may af­fect ten­ants

Kapi-Mana News - - NEWS -

Hous­ing New Zealand is ask­ing Porirua ten­ants to be pa­tient as it in­tro­duces its lat­est changes, which it de­scribes as ‘‘ a heart and lung transplant’’.

Af­ter it has trans­ferred about 83 mil­lion records, Hous­ing New Zealand is this month switch­ing over to a new core com­puter sys­tem, which will help it change the way it goes about its busi­ness, says Ten­ancy Ser­vices man­ager Jackie Pi­vac.

‘‘We have more than 3000 houses in Porirua and Kapiti, and this will af­fect all of our ten­ants.

‘‘It will im­pact each of our 1100 staff, ev­ery process we carry out and ev­ery sys­tem we op­er­ate.’’

The new sys­tem will free up ten­ancy man­agers from ad­min­is­tra­tive work and dou­ble the time they have to visit ten­ants, says Ms Pi­vac, and re­duce wait­ing times for ap­pli­cants.

But as the new sys­tems are in­tro­duced and staff get used to work­ing with them, there are likely to be ser­vice de­lays, she says.

‘This is a huge undertaking – we’ve been work­ing on it for two years and our staff have spent some 20,000 hours train­ing for it.

‘‘We have boosted num­bers at our cus­tomer ser­vices cen­tres, and we’ll be giv­ing emer­gency calls pri­or­ity as al­ways.’’

She asked peo­ple to be pa­tient, and to avoid phon­ing Hous­ing New Zealand dur­ing peak hours – pri­mar­ily morn­ings, par­tic­u­larly on Mon­days.

The call cen­tres are open 24 hours a day.

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