Phone line a fail­ure

Kapi-Mana News - - OPINION / NEWS -

The Gov­ern­ment’s 0800 num­ber for Hous­ing New Zealand ten­ants is fail­ing to meet the needs of lo­cal ten­ants, said Mana MP Kris Faafoi last week.

He said his of­fice is re­ceiv­ing more and more calls from un­happy HNZ clients, sick of wait­ing for long pe­ri­ods for calls to the 0800 num­ber to be an­swered or have their re­quests ac­tioned.

‘‘Porirua has a high num­ber of Hous­ing New Zealand ten­ants, many of them are high main­te­nance.

‘‘The ex­per­i­ment to go to a 0800 num­ber sys­tem and clos­ing down the lo­cal pub­lic re­cep­tion in April just hasn’t worked.’’

Mr Faafoi said data col­lated by his elec­torate of­fice in Porirua showed of the 153 cases pro­cessed since March 2012, 44 per cent of them re­lated to HNZ, the largest sin­gle is­sue han­dled by the of­fice.

‘‘Many of the cases com­ing into my of­fice could have been sorted if the new phone based sys­tem worked,’’ Mr Faafoi said.

HNZ last month called for pa­tience as its staff came to grips with a new com­puter sys­tem.

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