Phone line a failure
The Government’s 0800 number for Housing New Zealand tenants is failing to meet the needs of local tenants, said Mana MP Kris Faafoi last week.
He said his office is receiving more and more calls from unhappy HNZ clients, sick of waiting for long periods for calls to the 0800 number to be answered or have their requests actioned.
‘‘Porirua has a high number of Housing New Zealand tenants, many of them are high maintenance.
‘‘The experiment to go to a 0800 number system and closing down the local public reception in April just hasn’t worked.’’
Mr Faafoi said data collated by his electorate office in Porirua showed of the 153 cases processed since March 2012, 44 per cent of them related to HNZ, the largest single issue handled by the office.
‘‘Many of the cases coming into my office could have been sorted if the new phone based system worked,’’ Mr Faafoi said.
HNZ last month called for patience as its staff came to grips with a new computer system.