Sign of the times – ATM culling riles

Kapi-Mana News - - NEWS - By AN­DREA O’NEIL

Ki­wibank has fur­ther up­set Porirua cus­tomers, re­mov­ing its ATM from North City shop­ping cen­tre last Mon­day, leav­ing no Ki­wibank ATMs in the cen­tral busi­ness district.

The bank’s ATM un­der the Canopies was re­moved last month when its Porirua branch and New Zealand Post shifted to the Me­ga­Cen­tre. An ATM has been in­stalled at the new post of­fice.

Re­mov­ing the ATM dis­ad­van­tages the el­derly, dis­abled and par­ents who can­not eas­ily reach Sem­ple St when shop­ping, said As­cot Park’s Bron­wyn Ngatai.

‘‘I am pretty up­set over it. It was the only ATM in the cen­tral city,’’ she said.

‘‘They’re say­ing that the younger gen­er­a­tion now are us­ing Eftpos and elec­tronic trans­ac­tions. What about the el­derly?

The move fi­nan­cially pe­nalises cash cus­tomers, she says. ‘‘It leaves us hav­ing to use other ATMs, and ev­ery time we use it it’s cost­ing us a dol­lar.’’

A ben­e­fi­ciary, Miss Ngatai said she used the mall ATM four times a week to with­draw cash.

She plans to fight Ki­wibank to re­verse the $4 a week in fees she will in­cur by us­ing other ATMs, mak­ing a case the bank is un­rea­son­ably dis­ad­van­tag­ing her. ‘‘They’re not pro­vid­ing for us prop­erly.’’ Ki­wibank com­mu­ni­ca­tions man­ager Bruce Thompson said Ki­wibank is culling its ATMs be­cause so few peo­ple use cash now and ATM use has plunged since the bank set up 300 a decade ago.

ATMs are ex­pen­sive to in­stall and to ser­vice, Mr Thompson said.

He rec­om­mends cus­tomers who find it dif­fi­cult to reach Sem­ple St use a ri­val bank’s ATM in the mall.

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