Kapi-Mana News - - CITY FOCUS -

The Coun­cil is again ac­tively seek­ing feed­back from res­i­dents about whether they are happy with its ser­vices, fa­cil­i­ties and per­for­mance. “It is im­por­tant to us that we have ac­cu­rate and up to date in­for­ma­tion on how cur­rent ser­vices are re­garded,” says Chief Ex­ec­u­tive Gary Simp­son. “The best way to ob­tain this is to in­ter­view a rep­re­sen­ta­tive cross-sec­tion of peo­ple, and to have this done by an in­de­pen­dent group to en­sure im­par­tial­ity.” In­ter­view­ing is be­ing con­ducted by Na­tional Re­search Bureau (NRB). It started on Fri­day 15 Fe­bru­ary and should be com­pleted by the mid­dle of March. Res­i­dents from through­out the City will be ran­domly se­lected and con­tacted by a door-to-door in­ter­viewer, and asked their opin­ions on the ser­vices the Coun­cil de­liv­ers to the res­i­dents of the City. The sur­vey is to­tally con den­tial, and re­sults will form part of the Coun­cil’s for­mal re­port­ing. They are also a crit­i­cal in­gre­di­ent in plan­ning for fur­ther im­prove­ments to Coun­cil’s de­liv­ery of ser­vices.

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