Make sure you get a fair deal
Trading Standards is a group whose job it is to make sure the things you buy are accurately measured and safe to use. It also ensures the quality of your petrol and diesel is good. And if you have a complaint, Trade Standards is there to help.
Trading Standards is a team of people in the Ministry of Business, Innovation and Employment. It used to be called the Measurement and Product Safety Service.
Trading Standards’ aim is to make sure New Zealanders have safe products, accurate measurement and quality fuel.
Its job is to make sure that the products you buy are safely made and that you know how to use them safely.
The group oversees the safety of a wide range of products, excluding food, medicines, energy and vehicles (which are handled by other government agencies).
It produces helpful information about buying safe products and using them safely. Its website is govt. nz/ for- consumers/ goods/ product-safety. Trade Standards also produces product safety publications, such as Keeping Kids Safe, which are available on our its website or from your local Citizens Advice Bureau.
Trading Standards publishes recall notices so you know when a product you have bought is not safe to use or does not meet quality standards. These notices appear in your local paper and on its website.
If you believe a product is unsafe, or if you are injured (or have a near miss) while using it, let Trading Standards know so it can take some action to prevent other people from having the same experience.
Let the supplier or manufacturer know, too.
To report an unsafe product to the team at Ministry of Business, Innovation and Employment, phone 0508 627 774 toll-free.
Another important role Trading Standards has is making sure everybody who sells goods by weight or measure uses accurate scales and measuring equipment, and that the quantity in packaged goods is correct.
It does spot checks to make sure businesses are complying with New Zealand’s weights and measures law.
Trading Standards’ work makes sure that wherever you shop, from weekend markets, garden or firewood suppliers through to big supermarkets, you get a fair deal.
Trading Standards has a team of people who sample and test fuel sold at fuel stations to make sure it meets New Zealand regulations.
They test things like the fuel’s octane number, benzene level, contaminants, aromatics, sulphur content and water in diesel.