Make sure you get a fair deal


Trad­ing Stan­dards is a group whose job it is to make sure the things you buy are ac­cu­rately mea­sured and safe to use. It also en­sures the qual­ity of your petrol and diesel is good. And if you have a com­plaint, Trade Stan­dards is there to help.

Trad­ing Stan­dards is a team of peo­ple in the Min­istry of Busi­ness, In­no­va­tion and Em­ploy­ment. It used to be called the Mea­sure­ment and Prod­uct Safety Ser­vice.

Trad­ing Stan­dards’ aim is to make sure New Zealan­ders have safe prod­ucts, ac­cu­rate mea­sure­ment and qual­ity fuel.

Its job is to make sure that the prod­ucts you buy are safely made and that you know how to use them safely.

The group over­sees the safety of a wide range of prod­ucts, ex­clud­ing food, medicines, en­ergy and ve­hi­cles (which are han­dled by other gov­ern­ment agen­cies).

It pro­duces help­ful in­for­ma­tion about buy­ing safe prod­ucts and us­ing them safely. Its web­site is govt. nz/ for- con­sumers/ goods/ prod­uct-safety. Trade Stan­dards also pro­duces prod­uct safety pub­li­ca­tions, such as Keep­ing Kids Safe, which are avail­able on our its web­site or from your lo­cal Cit­i­zens Ad­vice Bureau.

Trad­ing Stan­dards pub­lishes re­call notices so you know when a prod­uct you have bought is not safe to use or does not meet qual­ity stan­dards. Th­ese notices ap­pear in your lo­cal pa­per and on its web­site.

If you be­lieve a prod­uct is un­safe, or if you are in­jured (or have a near miss) while us­ing it, let Trad­ing Stan­dards know so it can take some ac­tion to pre­vent other peo­ple from hav­ing the same ex­pe­ri­ence.

Let the sup­plier or man­u­fac­turer know, too.

To re­port an un­safe prod­uct to the team at Min­istry of Busi­ness, In­no­va­tion and Em­ploy­ment, phone 0508 627 774 toll-free.

Another im­por­tant role Trad­ing Stan­dards has is mak­ing sure every­body who sells goods by weight or mea­sure uses ac­cu­rate scales and mea­sur­ing equip­ment, and that the quan­tity in pack­aged goods is cor­rect.

It does spot checks to make sure busi­nesses are com­ply­ing with New Zealand’s weights and mea­sures law.

Trad­ing Stan­dards’ work makes sure that wher­ever you shop, from weekend mar­kets, gar­den or fire­wood sup­pli­ers through to big su­per­mar­kets, you get a fair deal.

Trad­ing Stan­dards has a team of peo­ple who sam­ple and test fuel sold at fuel sta­tions to make sure it meets New Zealand reg­u­la­tions.

They test things like the fuel’s oc­tane num­ber, ben­zene level, con­tam­i­nants, aro­mat­ics, sul­phur con­tent and wa­ter in diesel.

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