Focus goes on better care
Poor health literacy causes many inequities in health outcomes.
Situations we see regularly include people not understanding the cause of their condition, forgetting much of what the doctor has told them, not realising the importance of continuing their therapy, not reading the instructions on their medicine label, stopping therapy when they have side effects rather seeking alternative medicine, and thinking one medicine will treat all their illnesses.
As part of the Health Quality and Safety Commission’s ‘‘Let’s plan for better care’’ from February 22 till 28, we will be focusing on improving the health literacy of our patients.
We will spend extra time with customers that week to ensure they understand their illness, their medicine, and the need to ask for help if they have questions.